- Report: #772179
Report - Rebuttal - Arbitrate
Complaint Review: jailbreakunlock.org
jailbreakunlock.orgInternet United States of America
jailbreakunlock.org Does not honor their "Money Back Guarantee" Internet
*Consumer Suggestion: Another Shot
*Author of original report: They're Alive!
*Author of original report: As I suspected, no live person in "Support"
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I asked them for a phone contact number to speak to someone, or at least a chat line, as email tech support is archaic, painfully slow and inefficient. They told me (via email) that they only had email support. When the possibility of screwing up an expensive piece of equipment exists, a person needs 'real time' tech support, now!
I responded to their email response and told them that I was dissatisfied with their level of support and requested a full refund. Instead of honoring my request, they sent yet another email asking "What step are you having trouble with. We are here to help". They obviously did not read my email, so I responded with;
Unfortunately, you cant help. The only '24/7 Support' you offer is via email, which is archaic and extremely inefficient, especially when performing an operation that could possibly screw up an expensive piece of electronics. But beyond that, your website lead me to software that supposedly leads to an untethered result, and as soon as I send in a question to your support group, you send me a different bunch of software that results in a tethered phone. I, therefore, do not trust your process, software or support and demand a refund."
Instead of refunding my money, they once again sent the same stupid response "What step are you having trouble with. We are here to help". I now believe that there isn't a real person on the other end of these emails, but a computer generated BS response with no real support.
I have gone through this back and forth email irritation 4 times now, and they still have not refunded me my money. There are no phone numbers, no addresses, no customer service and no real effective tech support. Stay away from jailbreakunlock.org.
This report was posted on Ripoff Report on 09/01/2011 11:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/jailbreakunlockorg/internet/jailbreakunlockorg-Does-not-honor-their-Money-Back-Guarantee-Internet-772179. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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