- Report: #1092353
Report - Rebuttal - Arbitrate
Complaint Review: JAM Enterprises
JAM Enterprises3153 S Lincoln St Englewood, Colorado USA
JAM Enterprises Digital Cable Today; justaboutsavingmoney.com; DVR that wasn't compatable, was returned for promised refund, and NO response. Englewood Colorado
*Author of original report: Acknowledge You Received My Returned DVR
*Consumer Comment: HOW TO GET RESULTS
*Author of original report: Continued Lies/You have returned DVR/ Why no Refund?
*REBUTTAL Individual responds: WE FEEL THAT THIS CUSTOMER DOES NOT HAVE LEGIT CABLE SERVICE> WE HAVE MANY CUSTOMERS WITH CABLE ONE USING THE SAME DIGITAL CONVERTER. WE OFFEDED WOODY OUR TECH SUPPORT AND HE REFUSED JUST SAYING
*UPDATE Employee: how to get results
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Went online for a compatable DVR for my Cable One provider as C O was going all digital. Justaboutsavingmoney site and phone numbers was provided- 877-928-3928 for sales, 866-877-8989 for system activation, and the personal number for sales associate and owner, JAY, at 602-412-3130. After talking with Jay and calling him back, I was assured the Pace 779X DVR box he was selling for $125.00 would work with my Cable One. Jay had me give him the routing number of my bank checking account and a check number to pay the total $160.00 for shipping and handling. This should have raised immediately a RED FLAG. Was promised the unit within 10 business days; and after constantly calling finally received the Pace with it's M card after 20 days. The DVR wouldn't work with my cable provider after being told by Jay to take it to Cable One for them to activate. This was after following the so called instructions included when I received the unit fromUPS. [continued below]....
When I received the Pace DVR instead of being memory clear (the reason Jay said for the shipment delay) the included instructions told how to clear the hard drive. Which I might add didn't work. This DVR still had 3 movies in memory from a previous owner and the unit was promised to me as a NEW DVR.
When I try to call the numbers now, no mention of JAM but now they use the company title of Digital Cable Today.
I have saved all documentation of sale to include-1) Sales ads from website. 2) JAM customer receipt. 3) Sales Policy Agreement. 4) Instructions received with DVR. 5) Copies of my emails requesting RMA# for return. 6) UPS Shipping Document for return. 7) UPS tracking copy. 8) UPS confirmation delivery doc.
This report was posted on Ripoff Report on 10/16/2013 11:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/JAM-Enterprises/Englewood-Colorado-80113-2535/JAM-Enterprises-Digital-Cable-Today-justaboutsavingmoneycom-DVR-that-wasnt-compatable-1092353. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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