- Report: #333857
Report - Rebuttal - Arbitrate
Complaint Review: James Allen, Jamesallen.com Review, James Schultz, Michele Sigler, Virtual Loupe, Fraud
James Allen, Jamesallen.com Review, James Schultz, Michele Sigler, Virtual Loupe, Fraud1291 Riverbend Way Frederick, Maryland U.S.A.
James Allen, Jamesallen.com Review, Engagement Rings, Diamonds, James Schultz, Michele Sigler, Virtual Loupe, Fraud fraud, fake diamond picture, virtual loupe, poor quality diamond, horrible customer service Frederick Maryland
*Consumer Comment: Different diamond sent than the one I purchased
*Consumer Comment: I had a positive experience with James Allen and would recommend them
*Consumer Comment: I almost went to this company
*REBUTTAL Owner of company: JamesAllen.com Response to "Mark from Malibu"
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The diamond they sent me had more inclusions than the diamond picture online showed. They sent me a different diamond than what they pictured on their web site. The virtual loupe feature is a scam, they don't take a picture of every diamond they sell, they just have a group of pictures according to clarity that they display for every diamond they sell.
I had the diamond independantly appraised and every appraiser told me that it was an I clarity diamond. James Allen Schultz and Michele Sigler were no where to be found when I called their office and demanded an explanation.
Customer service just told me to send it back. No apology, no explanation, nothing.
I did some research on the company and I discovered that they are being sued by Blue Nile for copyright infringement - Blue Nile Inc v. James Allen Diamonds Inc et al - 2:2007cv01443.
I also discovered that the Ivouch testimonials are all fakes written by James Allen employees. The Ivouch review system is very easy to abuse with fake positive reviews.
James Allen used to be www.DirtCheapDiamonds.com, a more appropriate name in my opinion based on the inferior quality diamond they sent me.
Avoid this company at all costs. They are dishonest.
This report was posted on Ripoff Report on 05/20/2008 06:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/James-Allen-Jamesallencom-Review-James-Schultz-Michele-Sigler-Virtual-Loupe-Fraud/Frederick-Maryland-21701/James-Allen-Jamesallencom-Review-Engagement-Rings-Diamonds-James-Schultz-Michele-Sig-333857. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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