- Report: #308254
Report - Rebuttal - Arbitrate
Complaint Review: James Smith, National Real Estate Investors
James Smith, National Real Estate Investors14039 South Minute Man Drive, Draper, Utah United States of America
James Smith Scam Review | Complaints Investigation: James Smith customers can feel safe confident & secure when doing business with James Smith Real-estate, James Smith Coaching Company and JamesSmithSeries.com. James Smith reinforces commitment to 100% customer satisfaction. James Smith stopped doing business with of 3rd party investor education companies, he had no ownership of or direct control over any customer service issues - That has all changed now. Read how James took the situation into his own hands. Draper Utah
*UPDATE: James Smith - James Smith Real Estate strongly demonstrate their commitment to total customer satisfaction through the Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.
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SPECIAL UPDATE: James Smith Real Estate remains committed to 100% customer satisfaction and has drastically improved their business processes over the years to better serve their customers. James Smith Real Estate is truly dedicated to making sure ALL customers are happy with their coverage. James Smith Real Estate continues to show customer service is of the utmost importance and they currently have no complaints!
To date, James Smith Real Estate has addressed and resolved all reported complaints, which have always been resolved to the complete satisfaction of their customers. James Smith Real Estate proves to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program, as a Verified Safe Business. Over time and since becoming a member, James Smith Real Estate has remained actively engaged and improving the way they address customer service complaints. Rip-off Report has confirmed that James Smith Real Estate is no fraud, is not a scam and is of the highest integrity. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever James Smith Real Estate remains committed to customer satisfaction and gets our top Verified Safe endorsement.
Editor's UPDATE: Positive Rating and Recognition has been given to with James Smith, James Smith Real-estate, James Smith Coaching Company and JamesSmithSeries.com for its Commitment to Excellence in customer service and their commitment to Rip-off Report Corporate Advocacy Program..
EDitor's Comment: Rip-off Report INVESTIGATION: James Smith and his new James Smith Real-estate coaching company get a POSITIVE RATING in customer support from Rip-off Report and we can report that the company is actively fulfilling their commitment to provide excellent customer service to buyers of their real estate training. James Smith also pledges to resolve past complaints and address previous customer service issues. For the past several years James Smith has been an independent speaker teaching real estate investing strategies on behalf of 3rd party investor education companies such as National Real Estate Institute (NRI), National Real Estate Academy (NREA), Millionaires in Training (MIT), Net Marketing Alliance, and other similar companies. James Smith realizes now that this was a big mistake, for himself and more importantly many of their students/customers.
For years students have bought into James Smith's irreverent but engaging presentation style and were attracted to his genuine caring for each student and his unique philosophy of giving back to others through success in real estate. Unfortunately, the companies he spoke for didn't share his commitment to the student nor to customer service and it started to show. Rip-off Report received complaints from students over the last 3 years. Rip-off Report has investigated each of these reports and found that the majority of these complaints were related to customer service issues which James did not directly control. In fact, Rip-Off Report discovered that James Smith had no ownership in any of these companies. Although James spoke for these companies as a contractor, he did not control staffing decisions, product quality, customer service policies, refund policies, nor any other control mechanism to ensure customer service for his students. It was a very frustrating situation for him.
In March of 2008, James took the situation into his own hands. He formed a new company under his ownership and hired CEO (Aaron Osmond) from the Technology Training industry with over 10 years of proven experience in improving customer service at WordPerfect, Novell, and Microsoft's training businesses. In addition, James hired COO (Kim Ferguson) with over 20 years of experience in seminar and event operations to ensure that highest possible quality training experience for his students. James now has direct control of all company staffing, customer service, sales policies, and procedures. In addition, James has formed a new volunteer Customer Advisory Council to represent his students and hold the company accountable for issues and concerns. The Council meets monthly to address customer service issues, needed service improvements, and to discuss ways to grow the company from a student perspective. See www.JamesSmithSeries.com for more information. See www.JamesSmithSeries.com for more information.
Based on Rip-off Report's investigation we have found that James Smith is actively committed to resolving current and past customer complaints quickly and doing everything possible to satisfy its current and past clients. We also believe that the past complaints against James Smith, whether through the Internet or other channels, is still very small when you consider that James has taught over 40,000 students during the last decade. We found that James has thousands of satisfied customers. Even more importantly, James now has full control over the customer service and training experience of his students. Most companies like this would never commit themselves to this level of effort nor would they seek to correct the past as James has done. As such Rip-Off Report Investigation gives James Smith and his new real estate coaching company a POSITIVE RATING in customer support and validate that they are actively fulfilling their commitment to provide excellent customer service to buyers of James Smith real estate training.
Read more about James Smith, James Smith Real-estate, James Smith Coaching Company and JamesSmithSeries.com commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with any member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
===================== James Smith, National Real Estate Investors RIPPED ME OFF for $600K!!! Overpriced seminars and sales pitches for products. Draper Utah
I saw James Smith at a Learning Annex event in San Diego 2 years ago, and I was extremely impressed -- he seemed so down to earth and sincere. I immediately signed up for his 3-Day seminar plus coaching for $6000. Of course, at the 3-Day seminar they were pushing their upsell "Platinum" program, for $20,000+. This program included 3 more seminars (Foreclosure, Commercial, and the famous "M5"). Since I to jump start my Real Estate career, I signed up for that. as well. I was on the road to success, or so I thought.
At the 3-Day intro seminar, in addition to the Platinum up-sell, they had a "special offer", which was the "first time" it was allowed to be presented to an introductory group because it was so safe. The presentation was by Darel Snyder of PSI Group, a good friend of James Smith, and he was selling Phoenix condos. It sounded like a very good deal, so I bought one. That was at the height of the market, just before Phoenix hit the tubes. Besides selling me the condo at the wrong time in the wrong place, they got me in with the wrong financing, so after the first 2 years of guaranteed rents and Negative amortization loan, the condo will now have a negative cash flow of $1000 PER MONTH, which I can't afford. I may lose the condo and my credit if I can't hold on. The market is so slow there that "nothing is selling".
The seminars presented useful information, although greatly overpriced. I met a lot of nice and sincere people there. And there wasn't a lot more of the upsell until I got to the M5 event. The M5 is quite a show. It's 5 intense days of Real Estate, covering a wide range of topics. About half of the information is good information on different aspects of Real Estate, while the other half is primarily sales pitches from different companies, similar to what you might get at a bad Real Estate Investment Club, only on steroids. I made the mistake of buying another product that sounded really great -- oil wells. Well, I'm still waiting for the wells to start pumping oil and pay me a year and a half later.
The worst part of the program is the coaching. They really push the coaching, but my experience with 4 coaches was very negative until the last one, who was pretty good. It's an extremely mixed bag. But the worst part was that 2 of the coaches got me into very bad investments. One of them was my first investment on my own, and I bought a house in our local market, hoping to get some good advice from the coach to steer me through it, but he gave me hardly any advice except for "I think you should do this because you're going to learn so much from it!" Well, he was right about that -- I learned how to lose money in Real Estate. I thought that's what I was paying them to help me avoid. If I wanted to just learn from my own mistakes, I don't need to pay them $40K to help me do that.
Another coach got me into a land development deal in -- where else -- Utah. (I don't know why it is that Utah seems to be the scam capital of the U.S.). I invested a very large sum of money in that with promises of a quick return of my capital and a payoff of 2-3 times the initial investment over a period of time. Needless to say, the profits never came, and I'm still waiting for the return of my initial investment.
As if I hadn't had enough problems, they called me to upsell me to their "Success Team", which would make up for all the problems of the past and really get things moving. This was before everything had completely gone bad and I had lost total faith in the company, and I wanted to get things going, so I put out another $15K for another package that included coaching with the "advanced coaches", an asset protection kit, and attendance of 2 more M5 conferences. Wow -- what a deal.
That turned out to be pretty worthless, and we never went to the additional M5's because we were so disgusted with the company by that time that we wouldn't buy anything from them. We filed a complaint on that one and got a little money back. When we talked to the BBB and consumer affairs about them, we were told that they had lots of other complaints against this group already.
Please don't waste your money with this organization. I lost over $600K through investments with NRI, and spend $40K on their "training", and I can say that it's EXTREMELY OVERPRICED and DANGEROUS TO YOUR FINANCIAL HEALTH. Stay away. There are other ways to get the same and better information far cheaper, and there won't be the upsell to other products and "deals".
Dan Sacramento, California
This report was posted on Ripoff Report on 02/12/2008 10:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/James-Smith-National-Real-Estate-Investors/Draper-Utah-84020/James-Smith-Scam-Review-Complaints-Investigation-James-Smith-customers-can-feel-safe-co-308254. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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