- Report: #1146575
Report - Rebuttal - Arbitrate
Complaint Review: Jane - no last name
Jane - no last name1801 River Rd Fair Lawn, New Jersey USA
Horizon Products LLC - Scammed into accepting delivery of product not actually ordered, then harrassed to pay. Fair Lawn New Jersey
*UPDATE EX-employee responds: SCUMBAGS FROM THE TOP DOWN TO THE SECRETARY!!
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A Horizon Products sales person called in early 2013 to mislead our chef into accepting delivery of a product they claimed was orded by our former chef. Once delivered, we realized this product was not anything we use at the club, not was it actually orded by our former chef. We contacted them at the time to return the product. Sherry (no last name) told us we had to pay for shipping and also pay a large restocking fee. We refused and said they can pick up the product any time. After a few calls it was clear they had no intent to pick up the product and they made no further contact.
A year later (May 2014) Jane (no last name) called and said our account was delinquent and they were planning to take legal action. We re-stated our claim from last year and also stated the product was still on -site and unopened. They refused to do anything and they re-stated we needed to pay for shipping and restocking... something we do not intend to do.
In researching this company, it is clear that this misleading sales tactic is the way they do business. They call an unsuspecting company and convince the person answering the phone that their product was ordered and they only need authorization to ship. Then the fun begins. The misleading sales call, exhorbitant return shipping and restocking fee and threatening finance people are the norm for this business.
They claim to have recordings, but these recordings conveniently leave out critical details from the call.
If you get a call from them, don't fall for it. If you've already been scammed, take action here and with the BBB. Document and put things in writing to them. Do NOT accept their terms - - that's just what they want.
This report was posted on Ripoff Report on 05/14/2014 09:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Jane-no-last-name/Fair-Lawn-New-Jersey-07410/Horizon-Products-LLC-Scammed-into-accepting-delivery-of-product-not-actually-ordered-t-1146575. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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