- Report: #949921
Report - Rebuttal - Arbitrate
Complaint Review: Jasper Roofing
Jasper Roofing5856 Vasquez Denver CO Denver, Colorado United States of America
Jasper Roofing REVIEW: Jasper Rooofings executives, employees go above and beyond the call of good customer service to make sure all their customers are pleased with the services performed. Their approach to business is focused on providing the highest customer satisfaction in the industry.
*UPDATE: Jasper Roofing pledges their commitment to always improving their operations by joining Ripoff Reports Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer by increasing their confidence when doing business with a member business. Jasper Roofing Ripoff Report Verified
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EDitors UPDATE: Positive rating and recognition has been given to Jasper Contractors for its commitment to excellence in customer service.
Ripoff Reports discussions with Jasper Contractors have confirmed a commitment by the company to customer satisfaction. This means that customers can expect that the company will diligently take whatever measures necessary to come to a mutual understanding in regards to any and all service issues. In their ongoing quest for excellence within the communities they serve, Jasper Contractors listens carefully to customer concerns and uses them to learn from past mistakes in order to become more efficient as a company.
Jasper Contractors owner and CEO, Brian Wedding, has informed us that even before the inception of our company in 2004, he has been a firm believer in the importance of delivering incredible customer service. He has applied that belief to the company culture at Jasper because their ultimate goal is to build customers for life. That being said, a stringent focus on quality workmanship and excellent customer care are often stressed upon both in the office and out in the field.
As a successful entrepreneur, Mr. Wedding feels it is imperative to listen to his customers and to respond promptly and considerately. By always putting his customers first, Mr. Wedding hopes to maintain Jasper Contractors reputation as a trustworthy and reliable company in the roofing and HVAC industry. Jasper Contractors takes employee satisfaction seriously as well and strives to promote a positive working environment by encouraging feedback from associates on a regular basis.
Jasper Contractors recognizes that complaints posted on Ripoff Report regardless of validity are issues that need to be addressed and not ignored. With the feedback generated by Rip-off Reports Investigation Jasper Contractors has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The Following information provided in this report is based on comments made by Brian Wedding and his staff during an on-site inspection held by a third party verification company with no biases toward Jasper Contractors.
Jasper Contracts is a roofing and HVAC company located in twelve cities nationwide. Their target market is everyone because everyone has a roof over their head, whether that be at work or at home. The company believes that their size and various awards they have won set them apart from other companies in their industry. Additionally, they believe they are a competitive employer because they offer benefits such as company vehicles and insurance coverage for their employees and their families with no out-of-pocket costs.
The sales process at Jasper starts out with a salesmen knocking on homeowners doors. Occasionally, their sales force focuses on an area where damage has occurred due to storms or environmental conditions. While meeting potential customers, the salesperson is responsible for explaining to the homeowner the services Jasper can provide. At this time, the salesperson explains the steps it will take to complete the roof installation and provides advice when dealing with the homeowners insurance company. Additionally, the salesperson will aid in working with the insurance adjustor to assess the damages. During the entire sale and installation of the product, a representative from Jasper stays in constant communication with the client to ensure they are receiving the best customer care possible.
Jasper has noted that there are some areas of concern that need improvement internally, such as some of their methods of communication. Currently, they are taking an active approach on implementing new systems. For example, all of their employees are now given Android phones to ensure that orders can be processed right away. Additionally, employees have special email addresses for billing to make sure orders are taken care of in a timely manner.
One of the most common complaints Jasper receives is they occasionally leave nails behind after a job is complete on the ground. Jasper states that they go back out to the site and provide a magnetic sweep to clear the nails left behind. The other complaint the company commonly receives is in regards to the customers invoice being different than the quoted price. This is usually due to supplemental damage to roof that cannot be seen until the original roof has been taken off. Jasper does their best to explain this to customers. Additionally, the company states that if clients are dissatisfied with something, they send a representative onsite within twenty-four hours of being notified. They work with the homeowner until the situation is resolved.
Jasper has received many complaints from former employees in the sales department in regards to their termination policies. The company stated that they have put new training in place for the sales department which they feel helps to retain employees.
Since Jasper Contractors has been a part of Ripoff Report Consumer Advocacy Program, changes have been made to do whatever it takes to make the client happy. Japer is now requesting satisfaction surveys from current customers, they have more field managers working onsite, and they work to fix problems with-in twenty-four hours. They also have learned to communicate better with their customers and are implementing that through a blog and responding to the complaints on Ripoff Report. Jasper feels as though it is beneficial to defend how they are represented in their industry.
In summary, after our investigation, which included discussions with Mr. Wedding and many of his past and current associates, Ripoff Report is convinced that Jasper Contractors is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
Check out Jasper Contractors and Jasper Roofing website
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
===================== Jasper Roofing Jasper roof ? Protect you most imortant invesment Denver, Colorado
I live in Highlands Ranch CO. Recently we had a hail storm and I began to check out several roofing companies . Several of my neighbors had Jasper roof ads displayed so I considered them as the front runner to replace my roof. On the surface they seem to be a decent company, New trucks, decent web site etc . Prior to calling Jasper I decided to watch them work since they had several jobs going on close to my home. That is when I discovered some problems ! Jasper says that all of its workers are certified ,licensed and insured ! I spoke with 3 different Jasper crews here is the the information that I got.Jasper subcontracts all roof jobs ! After talking to at least 20 different workers it turns out that most of them said they have no insurance ! Actually several admitted that not only did they not have any type of workers comp insurance but were not legally allowed to work in the states ! Not sure how a company can describe them as fully insured when the workers are not even here on a visa ? So I decided to check this company out a little more, Turns out they have had several accidents to include a fallen worker killed in Woodland Park ! When I contacting other companies !There was solution I came up with to protect myself ! I found another roofing company and they had no issue showing me documents for every worker they sent to my house ! So here is what I suggest when the Jasper crew shows up at your home check IDs and get insurance information for every worker at your home ! Be safe any real company should follow such basic rules as insurance for workers and quite frankly they should be authorized to work legally here !
This report was posted on Ripoff Report on 10/02/2012 05:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Jasper-Roofing/Denver-Colorado-/Jasper-Roofing-REVIEW-Jasper-Rooofings-executives-employees-go-above-and-beyond-the-call-949921. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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