Javatek TrackIT Custom Software is useless, no registration number available n/a, Internet

I got this software and purchased it, I used it for about a year, I had to change phones. I have asked for and was willing to pay for a new reg #, and found this was impossible. The company does not have usable links that work. The company has a horrible support page, and responds only as follow this link, that does not work. I have a lot of information on the software and I cannot access it due to the company failing to respond and give me a reg number that will make my software work again.