- Report: #1128779
Report - Rebuttal - Arbitrate
Complaint Review: Jay Boyle Company / Astrological Gem
Jay Boyle Company / Astrological Gem508 N 2nd St. Suite 108 Fairfield, Iowa USA
Jay Boyle Company / Astrological Gem Jay Boyle Mark E Kirbach Tarah Sands Tiffany Sold a Misrepresented CRACKED Yellow Sapphire. Very Defensive A**hole Manager & Unapologetic. Fairfield Iowa
*Author of original report: This entire thing was a misunderstanding. Jay Boyle Company and AstrologicalGem.com are a LEGIT company.
*Author of original report: Chargeback Intitiated.
*REBUTTAL Individual responds: Re: 2.24 ct Yellow Sapphire
*Author of original report: You Were Reluctant & Defensive...
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I bought a 2.24 yellow sapphire gemstone online. The stone was not disclosed as being cracked inside and having scratches online neither over the phone.
They refused to admit it was damaged. They were reluctant to give a refund. The Manager, he first suggested an exchange. He was unapologetic, extremely rude and said I quote "I hope we never do business with you again."
Sorry Mark, but I'm afraid you don't do much business anyway and you lost the small business you have from me.
Per FTC Guidelines for gemstone merchants what they did misrepresentation, false advertising and highly unethical. Each violation: $5,000 fine
I have filed a complaint with the FTC as well.
They have also violated PCI compliance for merchant account holder in processing debit and credit cards. They take card numbers over the phone and than store them on their files. [continued below]....
I had to pay $20.40 cents to ship back a misrepresented product which I should NOT have to pay. I have shipped them back the flawed undisclosed and misrepresented stone...
I have disputed the charge through Charles Schwab Bank as I do not trust they will issue the refund and their credibilty is has really been shot with the way they talked to me over the phone especially Mark Kirbach. That f****** condscending defensive no-fault of ours attitude a**hole.
A return policy stated on their site is 14 days. I shipped back the item exactly the day I got the item, which was no more than 2 days after I received the product. Which is well within the return policy.
But Mark Kirbach said I quote "I have to see.." "Do an exchange..."
What kind of a dodging response is that?
He asks completely inappropriate questions such as "Why do you have this nickname as your email signature?"
Hey a*****e, what does this have to do with ANYTHING?
He says "I'm just curious..." Pretty unprofessional.
If you would have stuck to business, been easy on the return instead of defensive and not ask questions not within your place or of any revelance for that matter and been polite...
You would have not been reported to the Attorney General in NY, BBB, FTC complaint filled, Yelp Negative Review, Google Negative Review, Pricescope negative complaint, dispute filed with my Card which will cost you a chargeback from your merchant account and associated bank....
These chargebacks and disputes can even have your entire merchant account frozen and shut down. You will than be placed on a "Terminated Merchant File List"... Try applying for another merchant account. It will be next to impossible to get one once you are placed on the list. I know because I'm a businessmen myself.
But thank yourself for that. And the way you treated a previous customer over such a small issue I would never ever in business treat that way.
And now here is this rip off report a**hole... Enjoy having Google place this high up in the search engine results. And with all the negative reports, enjoy losing business over it.
Next up is reporting you to the AGTA. Reporting your Google Adwords account. (I have one too but yours can kiss the dust goodbye.)
PS. This is a customer who has bought a $3600 dollar blue sapphire from these f****** p***** who treat customers with no ounce of politness, courtesy and give an no-fault of ours attitude. Along with obviously trying to doge a return-policy that they inside have every intention of dodging.
This report was posted on Ripoff Report on 03/06/2014 02:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Jay-Boyle-Company-Astrological-Gem/Fairfield-Iowa-52556-2472/Jay-Boyle-Company-Astrological-Gem-Jay-Boyle-Mark-E-Kirbach-Tarah-Sands-Tiffany-Sold-a-1128779. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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