- Report: #323488
Report - Rebuttal - Arbitrate
Complaint Review: JCPenney
JCPenneyhttp://www5.jcpenney.com/jcp/default.aspx Norfolk, Nebraska U.S.A.
JCPenney SBS Fun Family Rewards Credit Card Scam Manchester Connecticut
*UPDATE Employee: JcPenney is not out to get you.
*Consumer Comment: Susan is partially right
*Consumer Comment: Uncheck
*UPDATE Employee: Consumer Affairs Manager
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This month it was on there again so he looked a little closer at our past statements and found the charge going back four months.
I called the 888 phone number (after googling SBS Fun Family Rewards was tied to JCPenney) and spoke to customer assistance. I asked how they received our credit card information.
He (the rep) said that a box was marked when a purchase was made on-line a few months ago that somehow indicated that we had "agreed" to the purchase of the SBS Fun Family Rewards program.
He then said an email was sent to us containing information on the program as well.
I was clear with him that we agreed to nothing, and if JCPenney's internet program is set up to default that checked, then it was nothing we actively confirmed. I demanded that the entire amount be credited back to our credit card.
I told him that if they did not reverse out all fees, I would have my credit card company notified and let them handle the situation as disputed services.
He then told me that they would credit our card and that we should see that credit within a week or two.
Lesson: Double check your credit card statements, even for the little charges.
This report was posted on Ripoff Report on 04/03/2008 05:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/JCPenney/Norfolk-Nebraska-68701/JCPenney-SBS-Fun-Family-Rewards-Credit-Card-Scam-Manchester-Connecticut-323488. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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