- Report: #1169167
Report - Rebuttal - Arbitrate
Complaint Review: JD Byrider/CNAC
JD Byrider/CNAC975 Highway 66 Kernersville, North Carolina USA
JD Byrider/CNAC CNAC Rude, disrespectful customer service rep Kernersville North Carolina
*Consumer Comment: How Dare He?
*Consumer Comment: Who is "Keri?"
*Author of original report: Rebuttal to Keri's rebuttal
*Consumer Comment: The main thing here is, YOU were late on your agreed to payment...
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As a widow on a fixed income (or anyone for that matter), I expect respect. My checking account was in the negative when my pension went it; therefore, I could not make the car payment on time. I communicated this fact to Janet and promised to pay 2 payments when I got my social security, which would have made the payment 20 days late. Janet advised me that CNAC has no 'grace' period and I would have to make the payment. I have overdraft protection on my account (at the discretion of the bank), so we tried several times to get the payment to go through, but unfortunately, it kept declining. My personal banker and I tried to get a loan to cover the payment, but it didn't go through. I tried everything I knew to get the payment, but nothing was working. Janet was very respectful, patient and understanding with me the whole time. The payment was due on the 1st and she gave me until Monday, August 11th to get the funds for the payment. I tried all weekend to get an online loan, but nothing worked. I called to speak to Janet on Monday to update her, but she was on vacation, so I spoke with Robin. Robin was also very understanding and respectful. I told her I was still working on getting a payment together and would call her back later that day. My son gave me cash to make the payment; however, he could not take me to Kernersville in time enough to make the payment before they closed. My granddaughter had an appointment, so she had my car. She is on my insurance to drive the car, so I thought there was not a problem with her driving the car. I called in to inform CNAC that I would bring the cash the next morning, since I didn't have transportation. I spoke with Ryan and he was the most rude, disrepectful person I have ever encountered. He asked me why my granddaughter had the car (which is really none of his business). He went on and on about the contract saying that there were not supposed to be any 3rd party drivers. I informed him that she was on the insurance and has always driven any car that I had. He was so rude and disrepectful that I hung up on him! I called back later and spoke with Robin (who was aware of the conversation with Ryan). She apologized for his rudeness and I informed her that I would bring the cash in the next morning. Robin was very polite and understanding. Ryan desperately needs some customer service training! Because of my encounter with him and their ridiculous contractual rules (i was only 10 days late...not 30 days), I will never recommend JD Byrider and CNAC to anyone...ever!
This report was posted on Ripoff Report on 08/11/2014 10:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/JD-ByriderCNAC/Kernersville-North-Carolina-27284/JD-ByriderCNAC-CNAC-Rude-disrespectful-customer-service-rep-Kernersville-North-Carolina-1169167. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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