- Report: #1063051
Report - Rebuttal - Arbitrate
Complaint Review: Jeff Wyler Toyota of Clarksville, IN
Jeff Wyler Toyota of Clarksville, IN808 E Lewis & Clark Pkwy Clarksville, Indiana USA
Jeff Wyler Toyota of Clarksville, IN $9,000 Repair Charge? Clarksville Indiana
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A mouse got into the fuse box of my 2008 Toyota Tundra, made a nest, and chewed through some wires. The truck would turn over but not start. Other electrical items such as the horn and odometer did not work either. I spliced the chewed wires together with wire crimps and the truck still would not start.
I called several dealers and asked what the worst case scenario would beto fix my problem. The consensus was around $4,000 if the entire wiring harness needed to be replaced. I went with the nearest Toyota dealer to me which was Jeff Wyler Toyota of Clarksville, Indiana.
I had the vehicle towed to the dealership and explained that a mouse had chewed though 4 or 5 wires and I would like a diagnosis and a repair estimate. I left the fuse box unassembled to save on some labor charges and so they could see the damage. The next day I was told that their diagnosis was that a mouse had chewed through some wires and they said that they were going to charge me a diagnosis fee. When I objected, they said that there would not be a charge for the obvious, and if I left it another day they would give me a repair estimate.
I was told the next day that the mouse had chewed in a junction area that required replacement of the entire harmess at a price of $9,000. I told them that if I could get a decent trade in for my truck that I would buy a new one. I was was told that the $9,000 would deducted from any trade in value.
I had my truck towed back to my house and removed the wire splicing that I had done by crimping the wires, and soldered them instead. I plugged in all of the wires that I had removedfrom the fuse box and the truck fired right up with the horn and odometer working!
I notified their corporate office in Cincinnati, Ohio, but never received any sort of a response. I received a mass mailing from Jeff Wyler Toyota of Clarksville a short time later asking me to trade my Tundra in. I called the sales manager and asked him to take me off their mailing list, as I would not be doing any business with them. He replied that was aware of what had happened, since he had seen the letter I had written to corporate.
This report was posted on Ripoff Report on 06/29/2013 07:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/Jeff-Wyler-Toyota-of-Clarksville-IN/Clarksville-Indiana-47122/Jeff-Wyler-Toyota-of-Clarksville-IN-9000-Repair-Charge-Clarksville-Indiana-1063051. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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