• Report: #875183

Complaint Review: JetBLue Airlines

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  • Submitted: Sat, April 28, 2012
  • Updated: Wed, November 14, 2012

  • Reported By: Marcia — Orlando Florida United States of America
JetBLue Airlines
Orlando International Airport Orlando, Florida United States of America

JetBLue Airlines JetBlue Horrible Service Orlando, Florida

*Consumer Comment: Frustrating-- but Jet Blue is pretty decent for budget airline

*Consumer Comment: because

*Consumer Comment: Hey Kimmie

*Author of original report: Yes, I was alone.

*Consumer Suggestion: Were You Alone?

*Consumer Comment: OK

*Author of original report: Jet Blue

*Consumer Comment: Common

*Consumer Comment: Question

*Consumer Comment: queston?

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I arrived at the Orlando airport 1 hour and half before departure time (for a domestic flight). I confirmed the gate number with one of the employees at the JetBlue check in area. I stayed at the gate written on my ticket and confirmed by the employee for more than an hour. Some other gates were making annoucements with a very bad sound that could not be understood,  mostly saying "sorry for the delay".

20 minutes before my plane would departure, no employee showed up and I went to inquire about my plane (thinking that the plane was delayed). They told me it had left through another gate. Their announcements are horrible, you cannot hear or understand, they changed the gate without announcing it at the scheduled gate (where I was), no employee had the consideration of coming to the scheduled gate to announce it, and no change was informed at the screen planel.

As a consequence, I lost the flight, and they charged 100 dollars fee. What a number of inconsiderate and employees. They were all aorund on other gates with other flights but did not advise that the gate was changing (and if they did, as they later claimed that they did, then it was NEVER clear enough). I will NEVER flight through this company again.  No wonder why they charge cheap, they must make good money out of fees charged after fooling people.




This report was posted on Ripoff Report on 04/28/2012 06:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/JetBLue-Airlines/Orlando-Florida-/JetBLue-Airlines-JetBlue-Horrible-Service-Orlando-Florida-875183. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 8Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Frustrating-- but Jet Blue is pretty decent for budget airline

AUTHOR: Luis Alberto Veras - (United States of America)

Just want to say my two cents - I would be pretty frustrated, but I fly Jet Blue a lot between the DR and JFK, and no problems. Soemtimes gate changes, but they do announce them on my flights. 

I flew the Orlando airport a couple times before-- and it one of the busiest and most chaotic airports I think maybe that is part of the problem.  
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#2 Consumer Comment

because

AUTHOR: KIM - (U.S.A.)

because she does not deserve it, unlike you.

I was just interested if there were anyone else that was confused as to the departure gate, as has been pointed out not seing anyone else in the area should have been a big red flag that something was wrong at that gate.

smuck
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#3 Consumer Comment

Hey Kimmie

AUTHOR: The Outlaw Josey Wales - (United States of America)

 Why don't you call the OP a name, that is what you are good for. Even Bobbie gives better useless advice than you. They also call me MR Wilson!!!!
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#4 Author of original report

Yes, I was alone.

AUTHOR: Marcia - (United States of America)

Yes, I was alone.
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#5 Consumer Suggestion

Were You Alone?

AUTHOR: Karl - (U.S.A.)

I would think that if you were standing alone at an unmanned gate even an hour before departure time you could grasp the fact that PERHAPS you were at the wrong gate. Obviously the gate change should have shown up on the monitor but you certainly could have gone to an adjacent gate and asked an employee to verify the gate for Flight XXX.  Waiting at an unmanned gate is not very bright. I doubt that you were the only passenger on that flight. Normally there is lots of activity 50 minutes before flight time. A gate agent is there , people are inquiring about seat assignments and connections and the flight begins boarding about 25 minutes before take off. Was this happening at your gate? Obviously not so I think that I would have found somebody who could give me current gate information. ANY gate agent has that info on his or her computer .
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#6 Consumer Comment

OK

AUTHOR: MochaG - (United States of America)

I hope you learn from this experience because any airline would have very similar procedure when they change their gate/time. You need to confirm the gate from the schedule monitor, not the panel at the gate. Usually, if there is no flight number at the gate panel, there is something wrong with the flight. It happened to me once, and I had to check the schedule monitor to find out that the gate has changed. Just be more careful next time.
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#7 Author of original report

Jet Blue

AUTHOR: Marcia - (United States of America)

I appreciate your comments. This is EXACTLY how it happened:

- I had my ticket previously printed out;

- I came to the check in line, full of people;

- An employee right at the entrance to the line verified my ticket and I asked if the gate was correct (because it stated online that gates were subject to change), and he confirmed it;

- I proceeded to the gate;

- The panel screen did not show the next flight, I thought it was because I was the first one to arrive there (it was too early);

- I saw the other gates around with other flight destinations with people boarding;

- An employee from the other gate made announcements that could not be clearly heard of understood, but as people were boarding, I concluded that those annoucements regarded those boardings;

- A couple employees approached the gate were I was waiting and I thought they were going to open that gate;

- AS timne passed by and they remaining there talking to each other, I inquired about the flight;

- They told me it was in another gate (a gate that was behind the one I was and I could not see from where I was;

- I went running to the gate mentioned, nobody was there any longer;

- I went to an employee in another gate and he said the gate had already closed and I could see the plane getting ready for taking off;

- When I went out, all the way back to the JetBlue counter (at the check-in area), the employee who had first confirmed the gate to me was there and even recognized me.

OBS: During the whole time I was sitting at the gate confirmed by that employee, no employee came to announce a gate change, neither the pannel screen showed anything about that plane's departure. Maybe I was too naive, I should have gone around all gates, but I trusted what the employee had confirmed with me earlier. However, as the annoucements (not clearly heard or understood due to bad sound and announcers) always repeated "we apologize for the delay", I could swear my flight was delayed. Horrible experience, anyway, I will never travel via JetBlue ever.

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#8 Consumer Comment

Common

AUTHOR: Ramjet - (U.S.A.)

This is not intended as an insult but you should NEVER just rely on the gate printed on the ticket. 

Always watch the monitors for any changes.  It's not uncommon at all for gates to be changed at the last minute for all kinds of reasons. Departure times and cancellations will show up on the monitors too.  They are your best source of current information in the airport.  There are usually lots of them around.

There is usually a display at every gate telling what the next flight is too.  You need to make sure that matches what you expect to see.

This is especially important if you couldn't understand the speaker system. 
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#9 Consumer Comment

Question

AUTHOR: Robert - (U.S.A.)

Based on what you wrote the the Monitors and the Gate screens were never changed to indicate that you were at the wrong gate.  Then 20 minutes BEFORE it was scheduled to leave you were told it already left.  This is what you are saying...right?

Okay so if it happened EXACTLY as you said I would imagine that there would be more than a few people who would be very "upset".  So how many other people from your flight missed it, or did no one else that flight get it except you?
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#10 Consumer Comment

queston?

AUTHOR: KIM - (U.S.A.)

How many other people did not make the flight?
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