• Report: #854089

Complaint Review: jewelryroom.com

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  • Submitted: Wed, March 14, 2012
  • Updated: Mon, May 07, 2012

  • Reported By: BloggerRus — New York Internet Canada
jewelryroom.com
1188 Bishop Street, Unit 1107, Century Square Honolulu, Hawaii United States of America

jewelryroom.com R.T.Overseas jewelry, fraud, auction, diamonds Honolulu, Hawaii

*UPDATE Employee: Jewelryroom.com

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The items I received are barely to what the seller claimed them to be. Basically, it is poor quality imitation with mismatching description (which I believe called a fraud). 
Get this presentation to see what I bought and what I've got. 

http://portal.sliderocket.com/AZNPK/jewelryroom-com-scam

<iframe src="http://app.sliderocket.com:80/app/fullplayer.aspx?id=F958212E-F484-D9ED-835D-112F262A7140" width="500" height="401" scrolling=no frameBorder="0"></iframe>

This report was posted on Ripoff Report on 03/14/2012 11:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/jewelryroomcom/Honolulu-Hawaii-96813/jewelryroomcom-RTOverseas-jewelry-fraud-auction-diamonds-Honolulu-Hawaii-854089. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Jewelryroom.com

AUTHOR: jewelryroom.com - (United States of America)

Dear BloggerRus,

Thank you for your purchase. However, we believe that some facts are not accurate. First of all, the black diamond ring is a genuine diamond and not a black stone set in sterling silver (stamped .925 on shank). All Genuine Black Diamonds will see visible small cracks under microscopic view. If its a imitation black stone, those cracks will not be visible because imitations are flawless.

Secondly, the silver is rhodium plated. If it is a cheap metal, it won't have the luster of silver color as shown in the picture. 

Thirdly, the watch of Henri Purec is Swiss made. The Box is from China sold by A&A in Los Angelos (as you can see their toll free number in the sticker). A&A is a supplier of jewelry supplies. This brand is sold throughout most stores on the internet.

Fourth, the crystal on the black agate is not uneven color. If the ring was cleaned a little, all stones will be perfectly matched. Crystals sometimes will smear under different temperatures and environment, just like a gemstone ring. 

Fifth, on the ruby ring, it is exactly as described. As you can see, the shank is a bit thin. Solid gold is the only metal (besides silver) that can be sturdy enough to hold such a complex setting on a thin shank. It is not an unknown metal. The 10kt stamp is clearly mark inside the shank.

Regarding your refund, we have refunded you in full 100% including shipping costs on Feb 20th,  3 weeks before the post.

Also, shipping to Canada is not $20. We shipped express mail from Hawaii to Canada and arrived in 3 days. We shipped Jan 1st and the package arrived on Jan 4th. 

We sincerely hope you shop with us again. We always welcome customer's feedback.

Thank you


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