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  • Report: #1074814

Complaint Review: Jim Click Hyundai

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  • Submitted: Sun, August 11, 2013
  • Updated: Sun, August 11, 2013

  • Reported By: Ron — Tucson Arizona
Jim Click Hyundai
700 West Auto Mall Dr. Tucson, Select State/Province USA

Jim Click Hyundai -Tucson Dishonest Sales and Service - Lying and Cheating Tucson Arizona

*Consumer Comment: Deja-Vu

*Author of original report: Rebuttal Misread the Report

*Consumer Comment: This is a RipOff?

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I purchased my fourth (and last) Hyundai at Jim Click Hyundai dealership from a salesperson named Joel.  He had been someone I had dealt with previously and had referred clients to him on several occasions.  He was a slick talker and made promises that he would personally deal with any problems and make sure they were taken care of. 

After a few months, I noticed a problem with the gear shift of my new Sonata.  When I took the car in for some body work, they also experienced the same problem and were completely unable to get the car out of reverse. They kept the car longer to "repair" the issue.  I was assured the vehicle was fine after the warranty work was done.  I spoke with Joel about the problem and he assured me the car was repaired.

A few weeks later, the shifting problem recurred and the car was left immobile in an intersection.  After a very difficult time navigating the Hyundai Road Service (needing help from a supervisor), the car was towed to the dealer.  Again, I was assured by Joel and service people that it would be taken care of.  After a few days, I was told that a cable would be replaced and that it was the same part previously found defective!  Joel assured me that this time, it would be repaired properly.

A few weeks later my tire pressure indicator malfunctioned and a faulty valve stem snapped off.  Taken to the dealer again.  The valve stem was replaced.  But . . . the service people insisted another tire was punctured AND needed to be replaced for about $150.  The service staff snickered and said when putting air in the tires, they found the puncture.  That tire was perfectly fine when driven into the dealership!  My suspicion is that they deliberately and maliciously punctured the tire.  AND . . . the service people insisted the tire could not be repaired, but must be replaced.  Of course, it was not under warranty.  Also notewothy - the person who took the car in was female and service staff people were very condescending.I guess they were getting tired of doing free warranty work - the car was less than a year old and about 9,000 miles.

We refused to buy a tire from them and took the vehicle to a reputable national chain tire shop.  They said there was no reason the tire could not be repaired.  They also suggested the puncture was done at the dealership.  They fixed the tire and it is fine. 

The vehicle still does not run well and I am very concerned about it's safety and reliability.  My friend Joel, still has some slick words about how he will help, while doing nothing.  And he is more and more difficult to reach.


This report was posted on Ripoff Report on 08/11/2013 06:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/Jim-Click-Hyundai/Tucson-Select-StateProvince-85705/Jim-Click-Hyundai-Tucson-Dishonest-Sales-and-Service-Lying-and-Cheating-Tucson-Arizona-1074814. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Deja-Vu

AUTHOR: Rena - ()

At first I wasn't sure if I should do a rebuttal or place my own story up.  I have had the similar experience with the same dealership.  I had brought my car in for repair and after - and I kid you not -  4 DAYS, we finally got the estimate.  This was after being told "we will call you",  "we are working to get the figures for you", and finally it came down to me threatening to report my car as stolen to get anywhere. And yes, I did go directly to them to see how to resolve this.   Finally, they admitted they didn't have the parts, but would get them by the end of the week.  They were supposed to call and give me the estimate, but the call I received was that they had started the repair and it would be done in another 3 days.  

It actually turned out to be more than a month.   We were in a rental for over 5 weeks.  I had no way of getting my car to take somewhere else, as they had already removed parts and left my car un-drivable.  I would have to have it moved with all the parts they removed.  

Now I understand things take time, but literally this was rediculous.  When we finally did get our car back, it was back in the shop within 48 hours for "repairs" they had done.  

All in all, trying to find anyone who had a clue as to what was going on with my car was extremely difficult.  At one point I had to drive over to convince myself they still had my car.   We took our complaints to the management team, who were going to address the issues and get back to us.  It has been over 8 months.  Not a peep from them.  

Custormer services is horrid.  Their lack of honesty, and professionalism was shocking.   So, I totally understand your frustration.  Perhaps because they are such a large dealership and own many different dealership, they believe they don't have to provide service.  We have vowed not to buy from them again.  I work hard for my money, and my time is valuable to me.  Jim Click Auto Dealerships do not value it, so why would I spend it with them.  Buyer beware.  Good luck

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#2 Author of original report

Rebuttal Misread the Report

AUTHOR: Ron - ()

To "This is a Ripoff?" rebuttal:  please check your reading comprehension.  The tire that is referred to is NOT the tire that had the problem.  Apparently, the second tire was "damaged" at the dealership.

I know the dealership employs a great number of people and I know who comes to their defense.  However, the series of problems I had were NOT adequately corrected. 

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#3 Consumer Comment

This is a RipOff?

AUTHOR: Robert - ()

So you had an issue a few MONTHS after you bought your car..they fixed it under warranty.

The interesting part you seemed to just gloss over is that you only had them fix it when you brought it in for "body" work.  So even in your mind it wasn't that major or you would have bought it in ASAP.  Not only that but you failed to mention the reason for this "body" work.  Can we say "accident"?   Perhaps this reason is the reason that part actually failed in the first place.

Then you go another few weeks and it happens again..okay not great but parts can fail.  But they fixed it under warranty.

Now, we go a few weeks later and a valve stem just happen to break off.   Well these things don't just "pop off" as you are driving down the freeway.   So there is probably more to this story than you are saying as well.

That tire was perfectly fine when driven into the dealership!

- Umm. NO it wasn't..you had a valve stem that broke off.  Which means that the tire was FLAT, and impossible for you to guarantee that there was not a puncture.

Also, just curious that if the dealer was going to puncture your tire on purpose..wouldn't they puncture it beyond the repairable state?   What happens if(when) the tire repair fails from the "national tire chain"?   Or are you going to come here and say that you are 100% certain that the repair the "national tire chain" will never fail?

In the end you have had a couple of issues, and if I read this correctly the salesman who originally sold you the car was still assisting you.  That in itself is very rare. 

So with that and the rest of what you have posted in your report..inconvienent..yes..ripoff..NO.

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