- Report: #1074814
Report - Rebuttal - Arbitrate
Complaint Review: Jim Click Hyundai
Jim Click Hyundai700 West Auto Mall Dr. Tucson, Select State/Province USA
Jim Click Hyundai -Tucson Dishonest Sales and Service - Lying and Cheating Tucson Arizona
*Consumer Comment: Deja-Vu
*Author of original report: Rebuttal Misread the Report
*Consumer Comment: This is a RipOff?
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I purchased my fourth (and last) Hyundai at Jim Click Hyundai dealership from a salesperson named Joel. He had been someone I had dealt with previously and had referred clients to him on several occasions. He was a slick talker and made promises that he would personally deal with any problems and make sure they were taken care of.
After a few months, I noticed a problem with the gear shift of my new Sonata. When I took the car in for some body work, they also experienced the same problem and were completely unable to get the car out of reverse. They kept the car longer to "repair" the issue. I was assured the vehicle was fine after the warranty work was done. I spoke with Joel about the problem and he assured me the car was repaired.
A few weeks later, the shifting problem recurred and the car was left immobile in an intersection. After a very difficult time navigating the Hyundai Road Service (needing help from a supervisor), the car was towed to the dealer. Again, I was assured by Joel and service people that it would be taken care of. After a few days, I was told that a cable would be replaced and that it was the same part previously found defective! Joel assured me that this time, it would be repaired properly.
A few weeks later my tire pressure indicator malfunctioned and a faulty valve stem snapped off. Taken to the dealer again. The valve stem was replaced. But . . . the service people insisted another tire was punctured AND needed to be replaced for about $150. The service staff snickered and said when putting air in the tires, they found the puncture. That tire was perfectly fine when driven into the dealership! My suspicion is that they deliberately and maliciously punctured the tire. AND . . . the service people insisted the tire could not be repaired, but must be replaced. Of course, it was not under warranty. Also notewothy - the person who took the car in was female and service staff people were very condescending.I guess they were getting tired of doing free warranty work - the car was less than a year old and about 9,000 miles.
We refused to buy a tire from them and took the vehicle to a reputable national chain tire shop. They said there was no reason the tire could not be repaired. They also suggested the puncture was done at the dealership. They fixed the tire and it is fine.
The vehicle still does not run well and I am very concerned about it's safety and reliability. My friend Joel, still has some slick words about how he will help, while doing nothing. And he is more and more difficult to reach.
This report was posted on Ripoff Report on 08/11/2013 06:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/Jim-Click-Hyundai/Tucson-Select-StateProvince-85705/Jim-Click-Hyundai-Tucson-Dishonest-Sales-and-Service-Lying-and-Cheating-Tucson-Arizona-1074814. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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