ED Magedson – Founder
John Beal Roofing9845 St. Charles Rock Road St Louis, Missouri United States of America
This report is about how an existing John Beal Roofing customer that had roofing problems ignored by several John Beal Roofing staff members and a manager, was again ignored by John Beal Roofing when the customer called with further problems to the existing problems.
The initial problem included a roof leak issue and buckling roof bards and is on another Ripoff Report.
This additional problem is a catastrophic failure of the roof with water leaking right through and all along 50 foot of roofing after some snow in December 2009. The roof is only 2 years old.
On March 8th, 2010 (Monday) John Beal Roofing was told that I was an existing customer and my roof was leaking badly.
John Beal Roofing said "A specialist will call you".
On Saturday March 13th, 2010 I discovered a string of ridge shingles destroyed. I feel it could only have happened on Friday, or Saturday morning. [continued below]....
Up until March 18th, 2010 John Beal Roofing's specialist has not responded.
An existing John Beal Roofing customer telling them that the roof is leaking and rain is in the forecast. Their Yellow pages Advertisement brags about the John Beal Roofing 24 hour response, but I was ignored by John Beal Roofing, again.
If an existing John Beal Roofing customer with water pouring through the roof can't get a 24 hour response, who will? and this isn't a hail damage emergency time most companies are looking for work in these financial crisis times.
I've had to turn off the power because there is so much water pouring in, I'm worried about the electrical system.
Note. My shingles and underlay material are totally 100% warranty covered by GAF for material and Labor for at least 5 years, so all John Beal Roofing needs to do is show them the defective product that's causing the leak.
When you've already had calls about major defects in the roofing ignored by John Beal Roofing, when their manager Dan failed to follow through on his agreements and chose to avoid/ignore, imagine what it feels like when 2 large sections of roof have a catastrophic failure, water leaking through along an entire 50 foot width of roofing.
The OSB boards under the shingles are soaked right through and are a dark wet color and the layers of its construction are separating, so it's finished. Water pouring down on everything under it.
This alone is mind blowing and depressing on a 2 year old roof, but to have John Beal Roofing as the company that backs up the install only makes for a very worrisome time.
When the roof was installed we went all out to go with the best products, no expense spared. 40 year GAF Prestique Grande shingles (was ELK) and GAF deck Armor underlayment which claimed to be so much better than the older tar paper underlayment. It also claimed to be that much better than the newer synthetic ones too, so much so it cost 4 times as much as them. It is hard to believe that all this failed, where my original tar paper with holes 1/2" big with a wood roof provided relatively little problem.
John Beal Roofing lists the following. The information he promotes does not fit with the experience I'm having with the John Beal company. I will re-contact John Beal Roofing, present the Ripoff Report and hope to have peace of mind. With this roof I am extremely scared every time it rains that the rest of the roof could fail at any time. I will never have peace of mind with this roof.
John Beal construction / roofing on their 1800 NEW ROOF 1 800 639 7663 listing in the yellow pages refers to its strongest guarantees in the industry to Protect Your Family and Home! They list that they are a BBB accredited business (which really says something against the BBB if John Beal Roofing company works in these ways when approved by them, the BBB).
The Yellow Pages lists that John Beal's grandfather began the business in 1947. It says that he is the third generation and was taught John Beal Roofing practices and techniques by both his grandfather and father. It says that their company John Beal Roofing is built on HONESTY and INTEGRITY. The yellow pages advert also lists SAME DAY SERVICE. Evening and Saturday appointments also available. 24 Hour Emergency service.
At www.JohnBealInc.com I watched a video of John Beal himself presenting his company You're probably here because your home isn't living up to its potential. Quality. 24 hr emergency service just give them a call!. No technician, not Wearing technicians seal of safety badge would work on the premises, indicating they were fully professionally trained criminal background check and drug tested. 100% satisfaction guarantee. You're buying that service for life. The description on the website lists: A leaking roof is no laughing matter. In a short period of time a leaking roof can do serious damage to your home. It also creates an easy opportunity for black mold spores to form and spread rapidly if not fixed right away. Small problem areas may appear not to be causing damage, but after a thorough inspection, turn out to be a bigger problem than anticipated. All regular estimates FREE of charge. Give us a call today and see why so many people choose John Beal Roofing as their roofer of choice.
Three Generations - In 1947 My Grandfather started his business, my dad did it after him, and I've been doing it all my life. When you choose John Beal to do your project, you have my personal guarantee that we will be fair and honest. As always, I promise you the very best job for your money. Only roofers bearing the Recommended Roofer symbol have the opportunity to offer you the Technician Seal of Safety. This assures you that our professionals are background checked and drug tested. That translates into peace of mind for you and your family. A live person answers our phones 24 / 7. When you call we will answer. We have 24 hour emergency response. We show up on time. We will set an appointment when you call, and we will arrive when promised. We stay until the job is complete.
Their web form lists the following: Need an estimate on one of John Beal's products or services? Just fill out the form below and we'll contact you within 1 hour during normal business hours or the next business day. We are here to help and would like the opportunity to earn your business. Should you have any problems submitting this form, call or 1-800-NEW-ROOF (1-800-639-7663) and we will be happy to assist you. John Beal St. Louis Roofer Roofing Estimates St. Louis Roofing Company Roof Repair John Beal Inc St Louis Roofer | Roofer St Louis | St Lousi Roofer ...
Up to now, very little of what John Beal lists about John beal Roofing is what actually happens, other than someone answering the phone and reading off the statement "Hi, how can John Beal Roofing make you smile today".
This report was posted on Ripoff Report on 03/18/2010 02:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/John-Beal-Roofing/St-Louis-Missouri-63074/John-Beal-Roofing-John-Beal-Roofing-ignores-catastrophic-failure-of-roof-Water-leaking-a-582387. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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