• Report: #756396

Complaint Review: john l sullivan roseville toyota

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  • Submitted: Mon, July 25, 2011
  • Updated: Tue, July 26, 2011

  • Reported By: craig — Folsom California United States of America
john l sullivan roseville toyota
700 automall dr Internetroseville, California United States of America

john l sullivan roseville toyota roseville toyota sales people are ruthless and only care about themselves stay far away form this place Internetroseville, California

*Author of original report: stay away from roseville toyota

*REBUTTAL Owner of company: Our sincerest apologies..

*Consumer Comment: Reprehensible But...

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On sunday at 1pm I went to roseville toyota. looking to buy a new tuck but not rushing into it.when we sat down to talk about the the price and financing first thing I asked was how long it will take to see If I am approved for the 0%. the salesman told me about a couple of minutes. I said are you sure because I will need to take my diabetic medication soon.which I left at home.he told me it would be quick.I told him all I wanted to know was if I would qualify for the 0% and how much they would give me on my truck for a trade in.he keep pushing to take a test drive in a truck that I did not even want to buy. I kept telling him I dont want to drive it cause I know how it drives cause I already own one but he would not let up.It has now been over an hour and still no answer on the financing which he told me it would be a couple of minutes.then comes out the sale manager who added more pressure on me by getting me to buy a truck I did not want. it has been over 3 hours now and still no word on the financing and I had already told the salesman and the manager that I would need to go home and take my diabetic medication because I was feeling week and getting a headache and feeling sick.I did have my coworker there with me who witnessed all of this.they had asked for my truck keys within the first hour I was there.I had asked for my keys so I can have my coworker take me home and take my medication.they ignore my request and kept my keys.and moved my truck some were else and locked it with out me knowing about it.we have not even made an agreement on my truck for a trade in. It has been over 4 hours and I feel that my blood sugar is getting low and I don't feel like I have the capacity to make a sound decision.I believe they took advantage of my condition.I ended up signing the documents under distress because I was feeling very week and had a big headache and I told them several times I was not feeling good and that I had a headache. they keep saying we are almost done after many hours later.If I would have had my truck keys I would have had my co-worker take me home so I can take my medications but I could not do that since the salesman had my keys and did not want to give them to me just so he can make a sale.with regards to how I am feeling.they took total advantage of my sickness and something needs to be done about it. these sales people are very calloused.Like i said before I had asked for my truck keys so I can go home and take my medications and they did not seem to be concerned about me taking my medications. because they kept telling me we are almost done but we were not. I did not get out of the dealership until after 10:30pm.looking back at what happened at the dealership I believe they knew what they were doing. trying to wear me down knowing I needed my medication and they have my truck keys so I could not go anywhere. If they really cared about my well being and my health they would have giving me my keys so I can get my medications. but I guess it's more important to sell a car than a person's health. this all happened on 7-17-11

This report was posted on Ripoff Report on 07/25/2011 11:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/john-l-sullivan-roseville-toyota/Internetroseville-California-95661/john-l-sullivan-roseville-toyota-roseville-toyota-sales-people-are-ruthless-and-only-car-756396. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

stay away from roseville toyota

AUTHOR: 95630 - (United States of America)

I am not saying it's not my fault. it partly is. but like i said I did ask for my keys several times. I am trying to make a point of how they are and to let other people beware so they don't make the same mistake. there are plenty of people on other web sights with simular complaints. All I know I will not be going there again. they are ruthless all they needed to do was give me my keys back so I can take my medication. I was not in the right state of mind. they kept telling me we are almost done. And I belived him. But I wont make the same mistake twice. I know a few people who have bought from them and they told me they will not be going back there again. and yes i here it from my co-workers too, that I should have call the police if they did not want to give my keys back. But they also said the dealer had the responsibility to give me my keys and let me get my medication and then come back later to finish up the deal. what won't they do to make a quick sale. but it will cost them in the long run. I'm going to make sure everyone knows what I went threw.
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#2 REBUTTAL Owner of company

Our sincerest apologies..

AUTHOR: Roseville Toyota and Scion - (United States of America)

On behalf of all of us at Roseville Toyota, I would like to apologize for your poor experience dealing with our dealership. I would very much appreciate the chance to further discuss the things you
have mentioned in this review. I can assure you 100% customer service is our number one priority and I would like the chance to show you this value. Please contact me at your convenience.

Regards,
John Roth - Internet Director
johnr@rosevilletoyota.com
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#3 Consumer Comment

Reprehensible But...

AUTHOR: Jim - (USA)

You are the person with diabetes and not the salesman. You know the importance of taking your medication and eating right as an effort to control this terrible disease. You know this and not them.

Having said this, you stated you were at this dealership from 1 PM to 10:30 and without your medication. Since you are the person with diabetes, my question is why did you go along with this BS instead of using your feet and your mouth to look out for you rather than roll over and voluntarily agree to play doormat? Should that salesman have been concerned about your medical needs? Absolutely! But he wasn't and you simply went along with it. You had all the opportunity in the world to tell them firmly, "Look...I need to get home and take my medication. You either get my keys NOW or I call the police!" You can't blame them because you were playing doormat!
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