• Report: #1125093

Complaint Review: John Suh - Legal Zoom

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  • Submitted: Thu, February 20, 2014
  • Updated: Thu, February 20, 2014

  • Reported By: Bigjohn — Lake Forest California
John Suh - Legal Zoom
100 West Broadway, Suite 100 Glendale, California USA

John Suh - Legal Zoom Legal Zoom ripped us off! Glendale California

*UPDATE Employee: LegalZoom Response

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In late January 2014, we made a BIG MISTAKE and decided to try out Legal Zoom to form a S Corp after watching one of their nifty tv commercials.  What a Nightmare it is dealing with this company. First, they totally screwed up our order, second, they over-charged us and additional $115 "Expedite" fee for a longer turn-around time and third, they never helped answer any of our questions or returned any of our phone calls that we made to their "customer service" (their reps are trained to put you on hold for a long time until you get tired of waiting and then you have to hang up.  They never call you back right away.  It's all about their convenience not the customers.  We calculated their average wait time to be around 15 minutes!  Who is going to hold that long while they are also busy?  Answer- not many people and Legal Zoom knows this that's why it's part of their strategy.). We originally ordered their S Corporation package and the incompetent Legal Zoom rep screwed up our order by making it a LLC!  We repeated our requests three times to make sure that there were no mistakes, but he still managed to mess it all up.  Adding insult to injury, the rep up-sold us on expediting the order in 7-10 business days for an extra $115 Fee. What a big rip off this was!  We didn't receive our screwed up order until over two weeks later!  It took much longer time than he promised us.  We wrote down the expected delivery date and confirmed it twice with him. Another one of their many lies.  If you call this an expedited service it's called false advertising.  John Suh (nice last name, Suh like Sue nice legal joke just like Legal Zoom) has built a Company that legally rips people off and gets away with it.  Good use of your Harvard MBA John. Stay the hell away from Legal Zoom. They rip people off, lie consistently and do not take their customers calls!  Their strategy is to wear you down by transferring you around endlessly until you get sick and tired of playing their time wasting games and hang up.  You're better off using other legal services. Never again Legal Zoom!


This report was posted on Ripoff Report on 02/20/2014 10:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/John-Suh-Legal-Zoom/Glendale-California-91210/John-Suh-Legal-Zoom-Legal-Zoom-ripped-us-off-Glendale-California-1125093. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

LegalZoom Response

AUTHOR: LegalZoom - ()

 

I would like to extend my sincerest apology for your less than great experience with us. It is very important to us to try and correct the situation when a customer feels there has been a misunderstanding or an error in the service and/or product at LegalZoom. It seems somewhere we feel short of that goal in your situation. We aren't happy that you aren't happy and we would love an opportunity to make things right. We would love to hear more about your situation and try to help you with a resolution. At your convenience, please contact me directly at Chyna@lzserve.com.

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