- Report: #1072235
Report - Rebuttal - Arbitrate
Complaint Review: Jones Automotive, Inc.
Jones Automotive, Inc.Jones Automotive, Inc. Omaha, Nebraska USA
Jones Automotive, Inc. They do not honor their warranty Omaha Nebraska
*Author of original report: Heater Core was Under warranty and Jones Street would not stand behind it
*REBUTTAL Owner of company: Navigator Heater Core
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I took my Lincoln Navigator to Jones St Auto in Omaha Ne to have a bad heater core replaced. We picked the truck up and noticed they had broken a plastic piece that covers the vent next to the windsheild they also did some kind of damage to the mileage reader and gear shift. They fixed the broken piece next to the windsheild but never fixed the mileage reader or gear shift. We figured we could live with these things being broken so left it alone. About eight months later the heater core stopped working still under warranty.
We have taken the vehicle back to them several times since and everytime they have had a different excuse on what the problem was. We have followed through repairing/replacing the parts they have said were bad but still not fixing the problem. The core is still not warraming up on the car but they have refused to fix it. I will never take another vehicle back to them. I went to them in the first place because they promised they would fix the vehicle correctly and warranted their work. Didnt happen and hope no one else has to go through what we have with their vehicles.
This report was posted on Ripoff Report on 08/01/2013 04:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Jones-Automotive-Inc/Omaha-Nebraska-68108-3404/Jones-Automotive-Inc-They-do-not-honor-their-warranty-Omaha-Nebraska-1072235. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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