• Report: #774550

Complaint Review: jones express

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  • Submitted: Thu, September 08, 2011
  • Updated: Mon, December 12, 2011

  • Reported By: mfreeland — round rock, Texas USA
jones express
p.o. box 137 spring city, Pennsylvania United States of America

jones express jones motor group; jones hotshot terminated driver and left stranded thousands of miles from home spring city, Pennsylvania

*REBUTTAL Individual responds: facts

*REBUTTAL Individual responds: Not all the facts

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 I had a load that required more fuel than what was given.  Called the broker that was handling the load and they gave me an andvance of $150 for fuel to get the load dellivered on time .  Was told to run empty miles for next load and that i would get a load the next morning.  Called the company to inquire about truck payment and to complain that I was not getting paid enough to make truck payments; have money to eat and help wife with bills back home.   I was then called by dispather and told that I was being fired and to turn my truck (which I have been paying for).  Had no fuel or no way to get home.  Sitting over 1000 miles away from home.  When my wife and I called Ken Lacey (vice president of company) he said that he was not going to discuss anything and hung up the phone on both of us. 

1.  when I went into the contract with jones express i was told that my payment would be $677.00 ($117 of this is to pull their trailer) per week starting the third week that i had my truck.  but my first payment started coming out less than two weeks i had my truck and the payments were over $1000 for the past month.  i was told trhat the contract had changed.  but i was not notifieds of this.  

2.  no one ever communicated with me what i can discuss with the brokers.  when i called the broker to let him know that i did not have enough fuel he told me i was authorized for a $150 advance for fuel. when the dispatcher found this out he went into the computer and changed things. 

3. i am left in a situation where i cannot get home and have no money or fuel to do anything.

while working for this company for only a month they state that i have grossed over $9,000 but total money that I have seen in my pocket has been less than $2000.  when talking with other drivers out on the road working for this company I have received nothing but negatrive feed back about this company and Bubba Williams (copperas cove office).  

This company is heartless and uncaring.  the only thing they care about is getting their money.  They do not care anything about the welfare or well being of their drivers or their families.  


This report was posted on Ripoff Report on 09/08/2011 05:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/jones-express/spring-city-Pennsylvania-19475-0137/jones-express-jones-motor-group-jones-hotshot-terminated-driver-and-left-stranded-thousan-774550. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 2Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Individual responds

facts

AUTHOR: Bubba - (United States of America)

lets start out with getting the correct facts out, instead of the bull #&* this driver said. this driver was late on every load. driver used his fuel money on other things. driver broke company rules when he took fuel advance from broker. driver took 4 days to run a 600 mile load. also this driver was told (before he was fired) not to take fuel advances from broker.  the trucking industry is much better off now that this driver is off the road.
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#2 REBUTTAL Individual responds

Not all the facts

AUTHOR: Ken Lacey - (United States of America)

Let's clarify a couple things. Cure Leasing, an outside tractor leasing company changed the 3 weeks for deductions to 2 weeks, not Jones Express. This was done across the board. They now require payments from week one. We use other leasing companies, if a driver wants to lease purchase a tractor, because of this. This was communicated in advance. We didn't support what they did, but had no choice but to comply when Cure said it would repo all the tractors our contractors had if we didn't. The advance on the load was given to you by the broker because you told them you would leave it on the side of the road if they didn't do so. Further, if this was done honestly, why didn't you ever let us know that you had taken money from the broker and allow us to adjust the load pay. You're paid 74% of the load. You were paid your percentage of the full load without the deduction for the money you took.
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