Bought what I thought was a quality mattress. They said it had an exchange guarantee if I wasn't satisfied. I wouldn't have bought it otherwise. I called 2 weeks after I bought it, because not only was I uncomfortable, but my side of the bed was starting to cave in. They insisted that I needed to give it more time and to turn my mattress! Are you kidding me, I thought!?!? My wife convinced me to try it out. Of course, it just kept getting worse. I went there and was told that since I bought a floor model (which was pushed on me) that my purchase didn't qualify for their exchange. I asked why the sales guy who sold me the bed, Brad, Brian or whatever the weasels name is, said I could exchange it if we didn't like it! We were still in the time frame!!! The guy just kept apologizing and saying his hands were tied that was the owner's policy. However it doesn't say that in my paperwork! I asked to talk to the original sales guy. I was told it was the owner. Didn't surprise me. I asked when he would be in. Just told they never know. I asked for a number to reach him, he gives me their website. You have got to be kidding me!!! The one day the guy is there he suckers me. No wonder he never comes in. What a scam! I wouldn't even put my dog on this bed its just plain crap. Now I'm stuck with an over priced piece of foam and have to go buy another mattress. Word of advice, trust your instincts and ALWAYS buy a name you can trust. At my age I should have known better. I found this website and thought, man people need to know about this before they swindle anyone else! I hope people read this and heed my warning!