• Report: #295986

Complaint Review: Jos A Bank

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  • Submitted: Mon, December 31, 2007
  • Updated: Wed, June 03, 2009

  • Reported By:san mateo California
Jos A Bank
PO Box 1000, Hampstead, Maryland U.S.A.

Jos A Bank Wrong Promises for return/replacement Hampstead Maryland

*REBUTTAL Individual responds: lost my return, right!

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i am very upset, i don't anymore feel it just be experiencing this strange customer service at jos a bank. i liked their most product, but the problem is their ad don't match for online and store orders. most of the stores either are unaware of online deals or they wouldn't honor.

i bought few items from their online store, and i had problem with size on one. i called customer service, i was told i could replace item for the value of the item, regardless of what i paid, even if it was on sale. say for example, if item was 99$ and i paid 19$, when replacing, i could get another item that was valued at 99$, stores refused, and customer service says, thats rediculous. so they honored.

i opened another box in a while, and found its not something i liked, so i called and I am told, no, we never had that policy and we wont honor it this time even if we did last time. i said, its not my policy, i have a order number and receipts to prove you guys replaced in past. girl named "Mary" said, that still doesnt mean anything, if u want, u can pay difference and get the item.

i can say for sure, their customer service in this regard SUCKS.

i even hate to go to stores because their employee are paid very less and they depend on commission off their sale, so they feel irritated when asked questions, and if they feel u r looking around wasting their time, they wud rather aim for customers who they know would grab some item right away.,.


san mateo, California

This report was posted on Ripoff Report on 12/31/2007 05:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Jos-A-Bank/Hampstead-Maryland-21074/Jos-A-Bank-Wrong-Promises-for-returnreplacement-Hampstead-Maryland-295986. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 REBUTTAL Individual responds

lost my return, right!

AUTHOR: 12345 - (U.S.A.)

Jos A Bank loses returns too often. I have heard of others stating the same thing. I thought a company like Jos A actually cared about their customers and their guarantee of satisfaction. They wont even respond back now to emails regarding my situation multiple times. In basic questions before have gone unanswered too. I was very nice in emails to them after a little over a month after my return was sent in I send my tracking info since Jos A doesnt include a return shipping label. Guess what my emails went unanswered. Now its over two months. My last purchase with them was almost $500. Its funny how they say to insure the package but odd how since they have the box and signed for it the insurance no longer applies. I have been dealing with them since they first started in my area and sold womens clothing too. Almost 15 years ago. I dont dare return things to their stores for the sales people say the nastiest things about their commissions and this is hurting their numbers on sales and the store. I even had a salesman talk me down for buying a pair of shoetrees at another store and that I dare bring them back here and this and that and shop at another store. It was $15 dollars at 40% off. Since that day I check to make sure hes not at the store or I wont go in. Anyways, I will have to write the board of directors. I am sure they know exactly where my return is. I even send them the description of the box, the size, the items included, the weight and the invoices. If Jos A loses your return put it down here too. The more we get then we can file with the AG's office in Maryland.
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