• Report: #500700

Complaint Review: Josef Silny & Associates

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  • Submitted: Sat, September 26, 2009
  • Updated: Mon, December 28, 2009

  • Reported By: Stephen — Fleming island Florida USA
Josef Silny & Associates
7101 SW 102 Avenue miami, Florida United States of America

Josef Silny & Associates JS&A, www.jsilny.com Unreturned Documentation, Lack of Sense of Urgency, Lack of Professionalism miami, Florida

*Author of original report: #3...#1???? Same form???

*REBUTTAL Owner of company: The Spradleys

*Author of original report: Flowery words, but no substance...

*REBUTTAL Owner of company: Response to client from Cuba

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It saddens me that I am here. JS&A is, after all, an "A-" rated BBB company recommended by a local college. Yet, again sadly, I am here.


The main reason for my post/complaint is that I have noticed that Mr. Silny himself (apparently) posts the rebuttals here, and that gives me hope for my case. My wife was born in Cuba and relocated here (thank God) around 4 years ago.


She studied in Cuba (both at the polytech in Havana and at the University of Havana) to become a laboratory technician. She was even previously employed at a Govt facility in Havana working with vaccines.


Now, long story short, she escaped here (legally, I might add) and wants to continue her career. She speaks perfect english and is currently employed at a local Medical Center (Hospital) in the Pharmacy.


The problem seems to be that , according to JS&A, her training in Cuba only equates to "High School Technical Training". Okay, no biggie there. She enrolls in a local college and needs her transcripts. The problem is that her case manager at JS&A apparently can't seem to find the time to put them in the mail tray (or whatever they use there).


She (my wife) has contacted her handler at JS&A on numerous occasions over the past 2 weeks and has been told (in order): I will put them in the mail tomorrow, I will send them first thing Monday, the person handling your case isn't here, but I will make sure she sends them first thing tomorrow, she said she would send them first thing tomorrow, I thought she had already sent them, etc.


Now, I am a patient man (I did, in fact, marry a Cubana), but even my patience has its' limits. Mr. Silny, if you are in fact reading these, if you could take time out of your day to contact Ms. Cruz (who is handling my wife's evaluation) and have her send the transcripts. I guarantee you she knows to whom I am referring, so there should be no issue.


We are willing to ignore the inaccurate evaluation. We are even willing to ignore the fact that the previous evaluation did not require the items that are being asked for now. All we want is the unofficial evaluation and the transcripts returned.


Thank you for your time, and I hope this does not have to continue in other forums.


To those others reading this: find out from people in your area which are the best evaluators to use. Don't just trust the first company suggested at the college or university by the counselor.


This report was posted on Ripoff Report on 09/26/2009 12:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Josef-Silny-Associates/miami-Florida-33173/Josef-Silny-Associates-JSA-wwwjsilnycom-Unreturned-Documentation-Lack-of-Sense-of-U-500700. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 0Consumer 2Employee/Owner
Updates & Rebuttals

#1 Author of original report

#3...#1???? Same form???

AUTHOR: Stephen - (USA)

Again I submit, Mr. Silny, what I stated in my previous update. Did you inadvertently send the wrong rebuttal in your reply to my second post? Or do you just not really have any excuse for the actions of your employee?
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#2 REBUTTAL Owner of company

The Spradleys

AUTHOR: Representative of josef silny & associates, inc. - (U.S.A.)

We are respectfully giving a response about your concern for the service of foreign credential evaluation your wife Ms. Isismayy Spradley requested from Josef Silny & Associates, Inc. Our company takes pride in providing the most accurate foreign credentials evaluations in the field of comparative education. As stated on the application Josef Silny & Associates, Inc. reserves the right to request to review original documents and may insist that transcripts or examination results be sent directly by the issuing institutions or examination boards to JS&A. Our reputation is based on providing excellent quality of evaluations based on authentic academic credentials. If we were to issue an evaluation based on fraudulent academic credentials, our reputation would suffer.

In the case of Ms. Isismayy Spradley, since we were not comfortable with the academic credentials she submitted, we requested that these academic credentials come directly from Cuba and that they are sent to us by the Consultoria Juridica Internacional. We have thousands of clients who were educated in Cuba and all of our clients who requested to have their academic credentials through the Consultoria Juridica Internacional were able to have these sent to us.

Ms. Isismayy Spradley requested the foreign credential evaluation for the purpose of admission into an institution of higher education. As we were not able to complete the official evaluation, we did not send it to the school. Our company only provides unofficial evaluations to clients, since institutions that accept our evaluations only accept official evaluations.

 

Josef Silny & Associates, Inc strives to provide superior customer service. Therefore, we deeply regret that you are not satisfied with our service. We are very eager to complete Ms. Isismayy Spradleys final evaluation. We will hold her file open for one year. It usually takes about a month or so to obtain these credentials from the Consultoria Juridica Internacional. We look forward to receiving these and completing her official evaluation.

We wish you the best of luck in your future endeavors.

 

Josef Silny

President

 

 

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#3 Author of original report

Flowery words, but no substance...

AUTHOR: Stephen - (USA)

While I appreciate your remarks, Mr. Silny, you either did not read, or did not fully comprehend my original report. We were/are not asking you to send them to the institute she has applied to (and since been accepted, BTW). We merely asked her handler to send/return them to US. Now, since you have said you were "not comfortable with the academic credentials she submitted", sending them back to us should prove to be no hassle for your company. As an aside, her college has reviewed her copies of her transcripts (Xerox, even), and has found her to be more than qualified for not only admission, but advancement through quite a few classes via testing. We have had quite a few meetings with the admissions staff and they have assured us that, not only will they no longer be recommending JS&A to future students, but will be passing the word along to other colleges in our area. Again, I do not feel good about what has happened, but JS&A's lack of professionalism and care has left such a bad taste in our mouths that we simply MUST try to prevent others from experiencing the same. Thank you for your response, and enjoy your holiday.
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#4 REBUTTAL Owner of company

Response to client from Cuba

AUTHOR: Representative of josef silny & associates, inc. - (U.S.A.)

We are respectfully giving a response about your concern for the service of foreign credential evaluation your wife Ms. Isismayy Spradley requested from Josef Silny & Associates, Inc. Our company takes pride in providing the most accurate foreign credentials evaluations in the field of comparative education. As stated on the application Josef Silny & Associates, Inc. reserves the right to request to review original documents and may insist that transcripts or examination results be sent directly by the issuing institutions or examination boards to JS&A. Our reputation is based on providing excellent quality of evaluations based on authentic academic credentials. If we were to issue an evaluation based on fraudulent academic credentials, our reputation would suffer.

In the case of Ms. Isismayy Spradley, since we were not comfortable with the academic credentials she submitted, we requested that these academic credentials come directly from Cuba and that they are sent to us by the Consultoria Juridica Internacional. We have thousands of clients who were educated in Cuba and all of our clients who requested to have their academic credentials through the Consultoria Juridica Internacional were able to have these sent to us.

Ms. Isismayy Spradley requested the foreign credential evaluation for the purpose of admission into an institution of higher education. As we were not able to complete the official evaluation, we did not send it to the school. Our company only provides unofficial evaluations to clients, since institutions that accept our evaluations only accept official evaluations.

 Josef Silny & Associates, Inc strives to provide superior customer service. Therefore, we deeply regret that you are not satisfied with our service. We are very eager to complete Ms. Isismayy Spradleys final evaluation. We will hold her file open for one year. It usually takes about a month or so to obtain these credentials from the Consultoria Juridica Internacional. We look forward to receiving these and completing her official evaluation.

We wish you the best of luck in your future endeavors.

 

Josef Silny

President

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