• Report: #941125

Complaint Review: JP Morgan Chase

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  • Submitted: Fri, September 14, 2012
  • Updated: Mon, September 17, 2012

  • Reported By: Rei — Fairfax Virginia United States of America
JP Morgan Chase
elign, Illinois United States of America

JP Morgan Chase Unreliable, despondent, greedy, elign, Illinois

*Consumer Comment: Still don't see where they messed up

*Consumer Comment: You didn't run a tight ship

*Author of original report: **

*General Comment: SInce when is mind reading a requirement for a bank

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Chases slogan: The right relationship is everything: How would you like your financial institution to work against you when an employee is stealing from you?
 
Being a female small business owner supporting five employees, the right relationship is everything; the internal relationships with your employees and the relationship with your financial institutions. These relationships can nurture the growth of your business and make you feel as if you have an entire support system in your corner; a support team in place to help elevate you to success and to support you through the trying times of entrepreneurship.  I assume this is what JP Morgan Chase wanted us, as a consumer, to feel when they chose this as one of their heartfelt slogans.  Now I know their marketing and operations are unrelated.

I had been a Chase account member since 2007, and our relationship was satisfactory until it was brought to my attention that unauthorized charges were happening on my account. Upon this knowledge I closed my account in August of 2011 only to learn that Chase then allowed an employee of mine to fraudulently obtain a card on my closed account and run up charges.
       
As if the discovery of interoffice betrayal was not enough, Chase is making things even more difficult.  I have found that Chase has misrepresented themselves in their fight to stop fraud in its tracks.  There was no Fraud Monitoring which is their sophisticated tool to detect abnormal charges. In my case, they were clearly personal charges (Legoland, retail shopping, and child care). They also took money without authorization from my operations account to cover these fraudulent charges and have yet to provide proof of their right to do so.  I am still dealing with their Zero Liability promise, but its more than a little hard when theyve taken your money and ignore the written requests they asked for.

 For example, when the employee who was fraudulently charging rerouted the bills to her email address, Chase didnt call me.  When Chase saw line after line and page after page of charges inconsistent with a business account they never once called me or wrote to me (over $46,000.00).  Then the game came out oh we closed your card when you asked but not your account.  My request was to close the account and they have audio tape (this call may be recorded) which they have said theyd provide a copy of on July 11, 2012, but as of August 30, 2012 no recordings have been received.

 In my opinion Chase is only interested in having the right relationship with your money as in, they have it and you dont.  Based on my experience, I would recommend any business owner who has any reasonable expectation of their financial institution working with them; steer clear of JP Morgan Chase.

This report was posted on Ripoff Report on 09/14/2012 09:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/JP-Morgan-Chase/elign-Illinois-/JP-Morgan-Chase-Unreliable-despondent-greedy-elign-Illinois-941125. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Still don't see where they messed up

AUTHOR: Steven - (U.S.A.)

"Chase is making things even more difficult.  I have found that Chase
has misrepresented themselves in their fight to stop fraud in its
tracks.  There was no Fraud Monitoring which is their sophisticated
tool to detect abnormal charges. In my case, they were clearly personal
charges (Legoland, retail shopping, and child care)."

If these charges were incurred locally how is the bank supposed to know they are unauthorized/fraudulent charges? Do they set up filters at your request to determine what is unauthorized or fraudulent? Did you discuss with them what was business related and what wasn't?

Companies (like people) are required to monitor their own accounts as well. Try as you might you can't blame this on the bank. I have a scenario for you:

You go to a restaurant and buy your employees lunch on your corporate card or take a client out to dinner on your corporate card. Does the bank refuse to pay the charges because they are fraudulent?

More than likely they won't. The charges will go through and you will pay them either as a business expense because you talked shop while at lunch with your employees or while discussing business with your client or pay it yourself because it was a personal expense.

My point is that your Lego land purchases and child care may have been company related unless you specifically set up something with the bank that reflects fraud.
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#2 Consumer Comment

You didn't run a tight ship

AUTHOR: coast - (USA)

Your employee was able to obtain your administrative user name and password, which enabled him/her to gain account access. You must keep that information inaccessible to unauthorized personnel. You also need to use different passwords for different online accounts. They should also be 'strong' passwords. How many of these rules did you violate? How frequently do you scrutinize your monthly statements?

You were ripped off, but not by Chase.
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#3 Author of original report

**

AUTHOR: Rei - (United States of America)

There are charges filed against the person ulimately responsible. The point being made here is that all the things that Chase claims to do to help prevent the fruad like monitoring your account for out of sort transactions (including notification to account holder) and the customer zero liability for the fraud, are all false.

Of course the person who committed the fraud was not an authorized user on the account, there wouldn't be a legitimate arguement on our part if they were. There was only one authorized user on that account (who requested that account to be closed) and it was not the person that was charging up the card.  That small insignificant fact didn't stop Chase from issuing that person their own card after the account was closed.

It was money being drafted from another business account to pay for the fruad charges that brought to light what was happening. Chase knows they screwed up, that's why we have yet to receive all the audio media that has been requested  By not doing their job, they didn't help prevent the fraud, they helped push it along.


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#4 General Comment

SInce when is mind reading a requirement for a bank

AUTHOR: Steven - (U.S.A.)

"I had been a Chase account member since 2007, and our relationship was satisfactory until it was brought to my attention that unauthorized charges were happening on my account. Upon this knowledge I closed my account in August of 2011 only to learn that Chase then allowed an employee of mine to fraudulently obtain a card on my closed account and run up charges."

What were the responsibilities of the person who did this? Was this person on your list of people authorized to make changes to your account (such as ordering cards)? Did they re-open the account as well? Who brought it to your attention that this was done?

"There was no Fraud Monitoring which is their sophisticated tool to detect abnormal charges. In my case, they were clearly personal charges (Legoland, retail shopping, and child care). They also took money without authorization from my operations account to cover these fraudulent charges and have yet to provide proof of their right to do so. "

I've had corporate credit cards off and on for a while. People that are authorized to get company cards are often required to sign statements to the effect that they understand the cards are not for personal use and that the penalty for abusing the card can be immediate termination. In addition the person who made the purchases is required to pay for them. Have you taken any action against the employee for this. They are the one you should be going after.
 

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