I called chase to find out why my account ending in 1041 was closed with out warning.
I failed to make a payement in september and that was there excuse on why they closed it. I also had called in about 3 weeks ago to have a new card sent out, at wich point the rep told me over the phone that they were tracking i was deceased. I fixed that problem and they issued a new card. In witch keep in mind never was recieved on my end because they had my address misspelled even after the 3rd time of me telling them.
One would find it funny, how can a dead man pay on a credit card if hes dead? would that be considered some sort of fraud or misconduct? now my phone number on the account is up to date and completly accurate. so why am i not being called or emailed? The rep told me we apologize for not contacting you and a letter wasnt issued to you. I'm sorry doesnt fix problems.
Will they going to pay for my minutes i use for the massive amounts of time on hold and all the different people they keep putting me off on because no one has the answer so they just shove off responsibility. after battling for an hour they finally gave in and reopened the account. they also said if the account is closed or not the individual is still required to make payments. my retort to that is "come get your money I will be in Afghanistan in 5 months".
This is not the first problem i have had with them. they closed a checking account that i had for 5 years without warning. A mix up had happened were automatic funds transfer was trying to withdraw money. now that is my mistake on my part but instead of calling me to inform me of this they let it go on for weeks resulting in over draft fees and charges up to 500 dollars. Now your wondering why dont you track it all the time yourself? Well being in an active duty Army i dont exactly get all the time in the world and am not always around access to the web.
my complaint here is that they have no professionalism and do not care about their customers all they care about is how much more they can get from you
this big corporation i feel is extremely corrupt and has no principles to follow by, im even questioning the legality of all of this.