- Report: #1076014
Report - Rebuttal - Arbitrate
Complaint Review: jpmorgan chase
jpmorgan chaseJPMorgan Chase Credit Card wilmington, Delaware USA
jpmorgan chase credit card processed unauthorized charges and did not help me wilmington Delaware
*Author of original report: i guess anyone with a computer can reply
*Consumer Comment: There is no NO in this situation..
*Author of original report: yes and no
*Consumer Suggestion: It would also appear than someones seven year old son...
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while i was out of town, my 7 year old son had purchased $80 worth of xbox live points on my chase credit card without permission. i called microsoft the same day because i noticed the charge on my mobile chase app where i track balances. microsoft said they would refund the points and take the card out of the system where it cant be used anymore. they assured me this would take care of the issue and no more charges to could be added and once i get home, i could add proper security settings to block access to the xbox. the next day, before i had returned home, he was able to make the same charge again. i called microsoft and they said there was nothing they could do and i would have to dispute the charges with my bank. i called chase and explained and i was informed that it was not a valid charge and they would get the money back for me no problem. i was told that my son is not an authorized user so any charge he was able to make would not be valid, and that since i had just been refunded, it would prove the company should have acted to stop future transactions. shortly after my dispute was put in microsoft removed the points and the charge. 3 months later i call to check on this with chase and they informed me that the money had been rebilled. i was told there is nothing they can do. i informed them that the product was taken away, and i was now billed. i said that when they took the points, i was ok with that since the charges had been removed. i said they have effectively stole my money if i am being rebilled. to which i was told there is nothing they could do. this goes completely against their statement of fraud protection and being an advocate for their customers. if this is posted publicly, people: stay away from chase.
This report was posted on Ripoff Report on 08/15/2013 07:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/jpmorgan-chase/wilmington-Delaware-19850/jpmorgan-chase-credit-card-processed-unauthorized-charges-and-did-not-help-me-wilmington-1076014. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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