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Report: #1330048

Complaint Review: Just Answer - Internet

  • Submitted:
  • Updated:
  • Reported By: Tommy — Novato California USA
  • Author Confirmed What's this?
  • Why?
  • Just Answer Internet USA

Just Answer Just Answer and unauthorized "Subscription" San Francisco Internet

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I called these people one time, on 9-14-16 to see if they could help with a software problem. They asked me to authorize $5 on my card and I did so. I was then asked to authorize $52 for an answer and even though I had answered the question myself while the tech was online, I authorized that charge as well. So when the charge came through for $52 I accepted it. Then came a charge for $23, and although it was allegedly authorized the day before I even called them, and although it was more than I had agreed to pay, I paid it as well. Then, 2 days later, came another charge for $5 and I begrudgingly paid that as well. Then on 9-20-16 came a charge for $38 for a "membership". Since I hadn't agreed to a membership I canceled it online that same day. 

Watch your credit card when you sign up with these guys or you may wind up with an unauthorized subscription for their services.

This report was posted on Ripoff Report on 09/25/2016 04:21 PM and is a permanent record located here: https://www.ripoffreport.com/reports/just-answer/internet/just-answer-just-answer-and-unauthorized-subscription-san-francisco-internet-1330048. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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