• Report: #845895

Complaint Review: just answer

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  • Submitted: Tue, February 28, 2012
  • Updated: Tue, February 28, 2012

  • Reported By: bernard — homer Louisiana United States of America
just answer
Internet United States of America

just answer retired psyph tech, Internet

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I purchased a magic jack for my home phone.  The first one I realized your computer must be on for it to operate.  I was able to keep my existing phone # for $19.95.  I ordered the magic jack plus which you plug into your house electrical outlet.  Now I requested the same phone # but was told it wasn't available, of course it wasn't available because I am the person who i using it.  Since this happened on the week-end, the live representatives wern't available so I tried just answer. 

Needless to say they had no answer for my situation, but were quick to say they would be able to assist mith many other situations.  They mentioned a money back guarentee, so when I requested the refund, all of a sudden I kept losing calls to them, but they were quick to take my $38.00 s.  They also mentioned a unlimited plan, I informed them since they were not able to assist me with the problem I mrequested, I would no longer need their services.  I am now concerned that they will not only not return my refund, but try to collect another $38.00 s after this supposedly free 30-days.  

This report was posted on Ripoff Report on 02/28/2012 10:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/just-answer/internet/just-answer-retired-psyph-tech-Internet-845895. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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