- Report: #718943
Report - Rebuttal - Arbitrate
Complaint Review: JUST SUSPENSION
JUST SUSPENSIONInternet, North Carolina United States of America
JUST SUSPENSION KYBOUTLET TERRIBLE SERVICE RUDE POSSIBLE RIPOFF Internet, North Carolina
*UPDATE Employee: Thank you Harris
*Consumer Comment: Rational people driven Crazy here!
*Author of original report: MONEY REFUNDED !!! Final update !!!
*Consumer Comment: P.S. You're wrong about Amazon's Return Policies
*Consumer Comment: Item was never delivered though!
*UPDATE Employee: Not even Amazon.com gives refunds before the items are returned
*Consumer Comment: Bad customer service to say the least!
*Author of original report: 4/26/11 Damaged package still not back at JS
*UPDATE Employee: James will receive his refund once the items get back to us
I am out to tell everyone to STAY AWAY
I saw the slick website and called to make sure they had my struts in stock.
Girl says "yes they're in stock in the wharehouse"
Great, place order, credit card charged
Then, After about 6 days I call to find out why no tracking number rtc
"oh, we don't "really stock them" they are coming from manufacurer in Arkansas then ship to Atlanta, then to us in NC, we will box them up and ship to you"......WTF....??
"Should ship today" Call next day for tracking number. "Didn't ship, should ship today, we will upgrade your shipping" finally shipped.
FedEx, out for delivery.....then 2 hours later "delivery exception notice" item(s) damaged, returning to shipper, will not deliver.
Call them today wanting my money back. Talk to Luke Hamby, Pres Tel: (704) 235-0135 His response " as soon as we receive them back from FedEx we will evaluate them and process any refund" Another WTF moment..???
So, I am out almost 500.00 and at the mercy of FedEx getting the stuff back to them BEFORE they will even start the refund process....
THEY DO NOT STOCK ANYTHING, IT'S A COUPLE OF PEOPLE IN AN OFFICE WITH A SLICK WEBSITE.
19 complaints at the BBB http://www.bbb.org/charlotte/business-reviews/auto-parts-and-supplies-new/just-suspension-in-denver-nc-123595
His reply to this "Every company has issues with the BBB".....really...??
I am posting on every car forum I can find, probably never see my money because of these postings.
This report was posted on Ripoff Report on 04/18/2011 09:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/JUST-SUSPENSION/Internet-North-Carolina-/JUST-SUSPENSION-KYBOUTLET-TERRIBLE-SERVICE-RUDE-POSSIBLE-RIPOFF-Internet-North-Carolin-718943. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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