These guys are crooks. Read all the other reports, they say exactly the same story as mine. I ordered 5 shocks on 4/2/11. The website says will ship in 2-7 business days. By 4/21/11, I still hadn't received the first email from them, or any tracking numbers. On their website, my order just says Pending. I waited until after their worst case scenario shipping times had long passed before emailing them.
When I emailed them, here's the response I got:
Thanks for your order! We just spoke with Monroe about your order, and they apologized for the delays in processing it. Everything is ok with your order, and Monroe is working double shifts all weekend to catch up. We will email the tracking number to you the moment it departs.
Yeah, right. It's all Monroe's fault you didn't have it in stock like you led me to believe. And I'm real sure Monroe is working double shifts all weekend just to make some Toyota pickup truck shocks for me, because they're so out of Toyota pickup truck shocks. I found it an insult to my intelligence that they think I bought that answer. And everything is NOT OK. You took my money and didn't ship my order.
When I checked on the internet, I found this site and lots of other people with the exact same story. Then on 4/21 I called and talked to Luke Hamby. I asked him where my order was. He asked to put me on hold and then never came back. The automatic hold system finally put me back to the operator, but she didn't answer either, so it just went to voicemail. I hung up and called back, and voicemail again. Obviously, this company is dodging people who complain, hoping they just give up I guess.
I did give up. I gave up on any hope this company would do the right thing in any way. I called up my credit card company and asked them to do a chargeback, and I encourage everyone who has a problem with them to do the same thing. I intend to also complain to the BBB and to let the Dept of Agriculture and Consumer Affairs in their state know of their scam.
And I really love their lame responses to other customers on here. They try to sound so straightforward. Hey Just Suspension, a blind man can read this situation. YOU'RE A CROOK.