I am stating that Justanswer.com is only 90% fraud in order to give them some small credit in that at some times the consumer might be happy with the web site, but generally I would classify them as fraudulent or a scam.
I don't usually write comments like this. It isn't worth my time. However, this is occurrence shows such egregious fraud that I feel like I have to reply.
I have had trouble with this site before, but decided to try again because now I have the ability to monitor and regulate my credit card payments precisely by using a virtual credit card.
I am in the process of reserving justanswerscam.com to post the screen shots and scam alert message from my credit card company from my phone with the excessive charges. Check there in the future.
Here is what happened.
I posted a question on justanswer about a dishwasher. [continued below]....
The site then states that the amount I will 'pay if satisfied' is $39. I click OK.
The site then asks for my credit card and states that I will be charged a $1 deposit. Sounds OK.
So I set up a virtual credit card with a limit of $5 to make sure they don't charge me before I get an answer. I can later increase the limit after I get the answer.
I get an immediate reply from an individual who seems to be well informed about the problem with my washer. It will take some time to troubleshoot and he tells me how to start the troubleshoot process.
I reply to the first step and then receive a message from Justanswer.com that I 'do not have sufficient funds to view my answer'. Hey, I have not received an answer, we are chatting re. the process of fixing this washer.
Next I receive a text fraud alert warning from my credit card company asking me "Did you make a charge of $79 at JUSTANSWER.COM on 7-4 . . ."
I call the credit card company just to make sure that the charge did not somehow go through. Fortunately this is just a warning that they are trying to charge $79 and that indeed the charge did not go through.
Wow, double fraud here!!!
I'm getting charged before I get an answer AND getting charged double as well!!!
I have nothing else to add. We did not get to finish our transaction. I did not get an answer and the unfortunate consultant did not get paid for his efforts.
Why not run a legitimate operation? Just cut out the fraud. Don't charge unless the user gets there answer. And don't double charge. Do what you advertise.
Thank goodness for virtual credit cards on Citibank. I'm not so hot on big bailout bank Citibank, but virtual credit cards are the way to go for any internet transaction. You create a unique credit card number alias, then set the exp date and limit and use the card.