justanswer.com , I am a member and didn't know it, Internet, Internet
*Consumer Comment: contact Ja
*Author of original report: Re my report - I'm a member and did not know it -
In March of this year my computer decided to take a holiday and refused to boot-up. Fortunately my wife's laptop was available and I used it to contact justanswer.com to get some advice on how to go about restarting it. The was the site was worded in a way that it appeared to me that I was offered a free consultation as a inducement.
I was given what turned out to be very good advice by Freddy M and I was able to restart my machine. I was so pleased to get my computer going again that I agreed on a payment of $46
Here's the kicker - Not only was my credit card billed $46 for services in March, this was legitimate because it was a one off request to get my computer going again).
But then I was also billed another $46 in April for services - then another $46 in May for services
Then I somehow became a member in June for another $46.
Other than the original contact in April I have not asked for or required any services and I did not wish to become a member.
This means that I have paid $138 over the original agreed fee. I have canceled my Visa card and any attempt to contact justanswer seems to get me the run around. It is not easy, on other sites there in a contact text box (like this one I am using) provided for a person to discuss problems but I can't fine one on justanswer.
This is the first time I have been caught financially on line and being an age pensioner it is an expensive lesson. If asked I would not recommend this site because it is too difficult for amateurs like me to move around in.
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