• Report: #793121

Complaint Review: justanswer.com

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Fri, October 28, 2011
  • Updated: Mon, October 31, 2011

  • Reported By: court — E Rochester New York United States of America
justanswer.com
Internet United States of America

justanswer.com no answer given, charged anyway. Internet

*UPDATE Employee: Response to your complaint about JA

What's this?
What's this?
What's this?
0Author 1Consumer 0Employee/Owner

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management
at its best!

I agree with all the negative reports I've read about justanswer.  I asked one simple medical question a few months ago, got no suitable answer, didn't offer to pay them anything, and they're charging my credit card months later.  I don't want any subscription, which they never mentioned.  I'm going to deny payment by my credit card, but they may keep charging.  I want their subscription to stop.

This report was posted on Ripoff Report on 10/28/2011 02:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/justanswercom/internet/justanswercom-no-answer-given-charged-anyway-Internet-793121. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on justanswer.com

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Response to your complaint about JA

AUTHOR: EthanA - (United States of America)

Hello,

Im sorry for any confusion.  I think you may have misunderstood our sites deposit system. You chose the option to prepay a fully-refundable deposit when you initially asked your question.  This deposit allows you to view your Expert's answers and continue corresponding with them.    The Expert isn't paid with your deposit until you click a green accept button on one of their answers.  We only ask that you do this if you are satisfied with their answer.

If you don't get an answer, we will issue a refund of your deposit at your request.  If you do receive an answer and it is unsatisfactory, you can ask the Expert for more help, ask for a new Expert, or you can simply ask for a refund of your deposit.

As for your subscription, you can turn off your subscription in the "My Account" section.  If you need any help turning off your subscription or getting a refund, please contact our customer service team at:

Toll-Free: 888-587-8220
Intl: 650-385-2899

Regards,
Ethan
Customer Service Supervisor, JA

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.

missed