- Report: #793121
Complaint Review: justanswer.com
| justanswer.com
Internet United States of America |
|
justanswer.com no answer given, charged anyway. Internet
*UPDATE Employee: Response to your complaint about JA
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This report was posted on Ripoff Report on 10/28/2011 02:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/justanswercom/internet/justanswercom-no-answer-given-charged-anyway-Internet-793121. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Response to your complaint about JA
AUTHOR: EthanA - (United States of America)
SUBMITTED: Monday, October 31, 2011
Im sorry for any confusion. I think you may have misunderstood our sites deposit system. You chose the option to prepay a fully-refundable deposit when you initially asked your question. This deposit allows you to view your Expert's answers and continue corresponding with them. The Expert isn't paid with your deposit until you click a green accept button on one of their answers. We only ask that you do this if you are satisfied with their answer.
If you don't get an answer, we will issue a refund of your deposit at your request. If you do receive an answer and it is unsatisfactory, you can ask the Expert for more help, ask for a new Expert, or you can simply ask for a refund of your deposit.
As for your subscription, you can turn off your subscription in the "My Account" section. If you need any help turning off your subscription or getting a refund, please contact our customer service team at:
Toll-Free: 888-587-8220
Intl: 650-385-2899
Regards,
Ethan
Customer Service Supervisor, JA

