• Report: #967607

Complaint Review: justcloud.com

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  • Submitted: Sat, November 10, 2012
  • Updated: Sat, November 10, 2012

  • Reported By: jim — Malden Massachusetts United States of America
justcloud.com
Internet United States of America

justcloud.com didn't work, won't give full refund Internet

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I paid $75 for a year subscription for their "cloud"/internet based file backup service. The software would only copy a small fraction of files before stopping.  I went through several iterations with their customer support, following their instructions carefully and providing clear report of problem. I am a senior level software engineer.  

It was clear to me that the service would not work for me. It took several further emails to secure a refund.  

I derived no benefit from use of the service, and originally requested refund within a week of subscribing. 

They refunded all but $15.   They refuse to pay the remaining $15, insisting on classifying this as "early termination", where it is actually "defective product".

I suspect that a significant portion of their revenues is unfairly derived from mis-application of this policy.

This report was posted on Ripoff Report on 11/10/2012 09:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/justcloudcom/internet/justcloudcom-didnt-work-wont-give-full-refund-Internet-967607. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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