- Report: #1074889
Report - Rebuttal - Arbitrate
Complaint Review: JustFab
JustFab1989 Myrtle avenue columbus, Ohio USA
JustFab unauthorized charges, VIP membership, Elite membership
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I disenrolled in their VIP membership in July 2013 I have a new debit card and checking account number since my last shipment I never gave them my new billing information yet they have it and have charged my debit card 39.95 here is a copy of the chat with customer service and also this is what I was told by a live representative:
k jones: I ended my VIP membership after my last order on 7/9/2013 also I have a new dibit card number that I never updated with you and an email asking me to update my info I need this transaction cancelled I never authorized this charge I never gave you my new debit card number so how you it's a mystery to me
k jones: I just called and the customer service rep so called told me I am a platinum member and she has no access to my account after she has told me she see's the charge
Royce: Hello Kaneadsha and thank you contacting Justfab, my name is Royce. [continued below]....
k jones: firstname.lastname@example.org
Royce: Thank you for that information and for me to assist you further may I have your full name and shipping address please?
k jones: kjones columbus ohio address ommited
Royce: Thank you for that information.
Royce: May I have your phone number?
k jones: **********, the last debit card you have on file that was used for my last order i never updated with you how did you get it
Royce: Thank you and one moment please as I check your account here in my system.
k jones: my middle initial is not on my card either but you have it on the website so i know for a face o didn't givee it to you
Royce: Thank you for waiting and also thank you for being an Elite member.
Royce: When I entered your phone number here in my system,I found out that there are 2 accounts under your name.
Royce: You used this email, "msaol.com".
Royce: And "email@example.com".
Royce: But both account are active.
k jones: yes i made a new account when i couldn't remember the email address used but that has nothing to do with it the new debit card is not on that account either
Royce: I understand
k jones: i had to change new checking account account and debit cards due to fraud and I gave no one the new banking info except my job for direct deposit
Royce: However in this account where you used this email "firstname.lastname@example.org", the $39.95 membership fee did not go through since you updated you never updated your account right. So we don't have an access to your old bank account .
Royce: But in this account where you used "email@example.com ", the last $39.95 charged was last 05/06/2013.
k jones: the account that has my new debit card is firstname.lastname@example.org last billed july 2013 i have the order number
k jones: order number 70***** 7/9/2013 visa 5058
Royce: Okay, so in this account where you used "email@example.com", you got a $39.95 charged last 74******.
k jones: what part are you not understanding you have my new debit card number listed in the firstname.lastname@example.org which i never updated with you bottom line
k jones: no it was july 9, 2013 order number 70******
k jones: i am on the website now looking at the order history and the old debit card was used for that order not my new one
k jones: but this vip was charged to my new debit card that i did not give you i cancelled my vip after that last order
Royce: You can go ahead and log in to your Justfab account and check the order history.@@SPACERUnder order history, you will see all transaction happened to your account.
Royce: So last July, you where NOT charge for $39
k jones: I don't understand if I am geting a new debit card number not giving it to you how are you obtaining my number I just want to cancel any membership you have for me since this is a consttn billing issue withthis company
k jones: are you not looking in my account
k jones: I placed an order in july and got that order
k jones: fter that order I requested to be disenrolled in the vip program
Royce: Okay, I do suggest you to call and speak to a Fashion Consultant in our Member Services Department at 866-337-0906. So that they can update your billing information as I am not authorize to get any card information over this chat due to security purposes.
k jones: no i will not I want my account closed
Royce: I am sorry to hear that you wish to cancel. For authentication purposes, we do need you to call and speak to a Fashion Consultant in our Member Services Department at 866-337-0906. You can reach a Fashion Consultant 24 hours a day, 7 days a week.
k jones: I will dispute these charges with my bank for the simple fact that you have my new debit card on file that i did not give to you and it is not listed on any of my accounts I need any and all accounts closed
Royce: Okay Kjones @@SPACERActually refund is not an option for me here.@@SPACERI do suggest you to call and speak to a Fashion Consultant in our Member Services Department at 866-337-0906. You can reach a Fashion Consultant 24 hours a day, 7 days a week.@@SPACERAnd see what options they can offer to you.
Royce: Is there anything else I can assist you with today?
k jones: i already have and I was told I need to speak with an elite department
Royce: Okay Kjones . Is there anything else I can assist you with today?
k jones: no
Royce: Just a little reminder to log into your boutique on the 1st of each month to check out your personalized boutique if nothing catches your fashionista eye and Don't wish to make a purchase? Just click the "skip This Month" button located on the left hand side in your boutique (log in first). If you change your mind, no need to worry, you can always go back to your boutique and make a purchase anytime. Should you forget to skip, a ($39.95) store credit will be added to your boutique, good toward your next purchase and never expires.Join us on Pinterest and share your photos. You are JustFab and we thank you for contacting us today. Have a fashion filled day!
This live chat session is no longer active
This report was posted on Ripoff Report on 08/11/2013 03:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/JustFab/columbus-Ohio-43211/JustFab-unauthorized-charges-VIP-membership-Elite-membership-1074889. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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