• Report: #1112008

Complaint Review: Kaiku Finance LLC

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  • Submitted: Tue, December 31, 2013
  • Updated: Tue, December 31, 2013

  • Reported By: CaptainSaveAConsumer — Fort Lauderdale Florida
Kaiku Finance LLC
3435 E. Thousand Oaks Blvd #3129 Thousand Oaks, California USA

Kaiku Finance LLC Kaiku pre-paid card thieves, nasty, terrible customer service, close accounts wrongfully Thousand Oaks California

*Author of original report: KAIKU Will Break the Law to Try to Get What They Want

*Author of original report: Psychos!

*UPDATE Employee: Response to Complaint

*Author of original report: REPORT KAIKU

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  I signed up for a Kaiuku pre-paid card and had to contact their customer service. The lady was beyond rude, so I filed a Better Business Bureau complaint. A woman named Elana Carrillo contacted me and was SO NICE. I decided not to close my card because they fixed the issue. Then, on 12/3, their check cashing app INGO Money tried to deposit money on my card and the money was declined. I kept calling to find out why because the check had an expiration date. They e-mailed and said they fixed it, denied it again. Called and said they fixed it, denied it again. Then they denied 2 deposits on the 23rd and 3 on the 27th! 

  INGO told me since the money was rejected, my checks were still good. Each company blamed the other. I went into the bank one of the checks was drawn on and sure enough, the check was no good. I had to keep calling Kaiku to finally get an answer that I had gone over my 45 deposit limit. [continued below]....

..... This had taken weeks to get this answer out of them and I didn't get this answer until 12/31. Now remember they are holding my money that I have no access to.

   I tell them I am a single mother and Elana told me to contact her if I ever had any issues. I was given the wrong e-mail address for her. I finally faxed them and I think I got through. You know what they did? CLOSED my account on New Years Eve for having too many deposits. Can you believe that? After they spun me and spun me, this is what they do to single mothers if you just try to get a question answered by their unprofessional and untrained staff.

This report was posted on Ripoff Report on 12/31/2013 07:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kaiku-Finance-LLC/Thousand-Oaks-California-91362/Kaiku-Finance-LLC-Kaiku-pre-paid-card-thieves-nasty-terrible-customer-service-close-ac-1112008. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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3Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

KAIKU Will Break the Law to Try to Get What They Want

AUTHOR: CaptainSaveAConsumer - ()

Now that I am over the shock of once again having my rights SERIOUSLY violated by the pack of hood rats and goons running this company, let me respond a little better. As I posted on my blog, my paycheck was scheduled to already go on the card via direct deposit. Sine the account was closed, KAIKU has tied up my money and made me unable to pay my rent with their tantrum thrown by the petulant child in charge here.

Me funds were held from Dec.5th-Dec.31st. Check your records of your recorded calls KAIKU! INGO sent an APOLOGY because their records show all the calls I made and all the wrong information I was given. My final e-mail to you stated that the fact you had been acceptng unlimited deposits from 3 months was what caused the confusion. You responded by closing my account.

You've done this to numerous other people, you even have additional reports filed against you here for the same thing. Closing accounts and refusing access to people's money. It's WRONG. It's unprofessional and anyone who reads this would be crazy to let you hold a dime of their money.

The Better Business Bureau complaint is a matter of public record and anyone can read that I complained about the manner in which your representative spoke to me. Your company even admits this individual needed to be coached. It's obvious that you sought revenge because I filed a complaint on you.

Threatening to contact the Attorney General was my only recourse since you failed to acknowledge why 5 checks were declined (which of course they say they only had $18, they forgot about the checks or want to try to bame INGO again) and my money was never received because your uneducated staff sent me back into the bank to try to cash the check and also kept spinning me in circles. How can you say I did not call? REVIEW YOUR CALLS!

My work here is done. I've showed that you people will throw FEDERAL LAW by the wayside in order to jerk people around. You've tied up 5 checks, my direct deposit to pay my rent, yet you say "Hey, not our fault!" You blame MY check cashing app that you promote SO much, you sent me a $5 promotional check to ue that company! They are all over your website, but it's MY check cashing app? You guys are unbelievable.

You people have ice water running through your veins. Why don't you call and tell my daughter your explanation why we haven't had any money to go to the grocery store?

Oh right, you're going to take me to court? What more can yu take from a single mother?

Your actions are INEXCUSABLE and now, everybody knows it.

Also, Stephanie Broward is a screen name I use for my blog, what exactly are you accusing me of?

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#2 Author of original report


AUTHOR: CaptainSaveAConsumer - ()

Look how many privacy laws they just violated! I am seeking a class action suit against this psycho company who posted my detailed banking history online. MAJOR violation of privacy laws #1. Also, they left out the 8-10 phone calls I made asking where my money was which are in my cal history, on my phone bill, and can be proven in court! I already contacted 2 of my local news stations and an attorney!

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#3 UPDATE Employee

Response to Complaint

AUTHOR: Kaiku Finance, LLC - ()

On December 7, 2013, Ms. Martin called Kaiku’s Customer Service Team regarding a transaction she made to Yellow Cab for $26.90. She stated that she had tipped the taxi driver with cash.  She wanted the authorization to be added back to her available balance. When a purchase is made at a business that offers services where gratuity is customary, such as taxis, restaurants, and beauty shops, etc., a pre-determined percentage is added to the authorization while the transaction is pending.  In this case, $5.38 or 20% was added to the taxi fare of $26.90. However, once the transaction settles, the exact dollar amount of the sale is posted to the account. On Saturday, December 7, $32.28 was authorized for the pending transaction for Yellow Cab.  On Monday, December 9, the actual sale for $26.90 posted to the account adding the $5.38 back to her account.  This is common practice in the payments industry and ensures that there is not a shortfall of available funds.

Ms. Martin was looking for an exception to be made and was upset when she did not get an accommodation, which led to the Better Business Bureau complaint she refers to in this complaint. Regardless, KAIKU takes customer service very seriously.  We reviewed the call records for Ms. Martin’s call and are addressed the coaching opportunity with the customer service representative directly.

KAIKU attempted to rectify the situation within 24 hours of the transaction and Ms. Martin calling, which goes above and beyond standard best practices in the payments industry.      

On 12/17, Ms. Martin contacted KAIKU via email stating she was unable to deposit checks using our third-party partner Ingo for mobile money deposit and was going to file an FTC complaint on Ingo. On 12/18, a message was left with Ms. Martin to contact KAIKU that the problem was identified and KAIKU needed her to call us.  A detailed memo was placed on her account for when she called back. It is clearly stated in the Cardholder Agreement and the FAQ section of the Kaiku website that a Cardholder may only deposit 45 times in a 30-day period.  Between 12/1 and 12/17, Ms. Martin had 49 deposits which is why the checks were being declined. Stephanie failed to contact KAIKU until the evening of 12/27 (Friday) and again on 12/28 (Saturday). Between 12/24 and 12/28, Stephanie attempted to deposit 6 checks totaling $64.05. On 12/30, Ms. Martin was contacted twice via telephone and a detailed email with a possible solution to the problem was sent to her. On 12/31, Ms. Martin sent an email to KAIKU stating she was filing a complaint with the Attorney General on KAIKU and Ingo.  KAIKU contacted Ingo immediately in an attempt to resolve the issue. It was decided that a check would be sent to Ms. Martin from Ingo for the outstanding checks that Ms. Martin attempted to deposit and KAIKU would provide Ms. Martin with a $5.00 credit for the check she received from Visa for the check promotion.

In light of the problems Ms. Martin believed to be having and the violation to KAIKU’s terms and conditions regarding deposit limits, it was determined this was not the best payments vehicle for her.  She needs a financial instrument that will allow her to deposit more than 45 times in a 30-day period.  Ms. Martin had used most of the funds in her account, with the exception of $18.53. The account was closed and a check requested to be sent to her.  The customary $12.50 check fee that is charged by KAIKU’s issuing bank, The Bancorp Bank, was waived.  Ms. Martin, also known as Ms. Stephanie Broward, seems to have a reputation for complaining about businesses online, and in KAIKU’s case making accusations that are wholly fabricated.  If Ms. Martin/Broward continues to falsely accuse and attack KAIKU, we will be seeking legal remedies. At this point, the relationship between Ms. Martin and KAIKU has ended and we consider the matter closed.  

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#4 Author of original report


AUTHOR: CaptainSaveAConsumer - ()

KAIKU is a scam company. Please report your situation here. We are preparing for a class action. Thanks!



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