- Report: #588014
Report - Rebuttal - Arbitrate
Complaint Review: Kaiser Permanente of Southern California
Kaiser Permanente of Southern California411 N. Lakeview Street Anaheim, California United States of America
Kaiser Permanente of Southern California Deceptive information when requesting quotes on services/testing. Anaheim, California
*Consumer Comment: KAISER IS A DEN OF THIEVES
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My family has Kaiser Permanente HSA Plan with individual deductibles of $2,700 and family of $5,450. We had to get this plan with a monthly premium of $679 per month, no perscription coverage and co-payments of approximately $75 and up because it was the least expensive.
When I call the Product Services Department to get an estimate on a service/procedure I will be having they give you an estimated co-pay. If these figures were ever even close to the actual bill that would be fine but they aren't.
I just got a summary for the last month where I was in great need of physical therapy for my back. It has really helped and I am very thankful. I got the estimated bill. When I called before I started going they told me it would be $40. Now I get a bill showing separate pricing for each thing that was done.
Manual therapy $45 Ice pack $11 Thereaputic exercises $40 Electric Stimulation from $20-$40. No one told me about all these separate charges. I would have iced myself in the waiting room after.
I had and Echo Ultra Sound of the heart where they estimated a charge to me of $375. They are now showing me the charge will be $1493. I have now put my family in terrible debt unknowingly. Yes, I needed the therapy but I would have only had it once a week instead of twice. I waited 16 days before I saw the doctor to begin with because I knew that Kaiser was going to bill me so much.
We can barely cover the monthly premium and pay full price for our perscriptions. I feel so bad that these bills are now going to be coming in. I did check out the cost before I proceeded with the testing my doctor so thought I needed. I have know idea how I could have better found out the price.
Could someone please tell me what I am missing? How do you work this system so you don't end up like this? And try to understand the Summary of Accumulation and then the bill. I have to call Product Services to have them try and explain it to me. Today they told me I would need to call the doctor back to see what exactly what she ordered! Really, I am supposed to figure this out when they can't.
Sincerely disappointed in my Kaiser health insurance.
This report was posted on Ripoff Report on 03/31/2010 04:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kaiser-Permanente-of-Southern-California/Anaheim-California-/Kaiser-Permanente-of-Southern-California-Deceptive-information-when-requesting-quotes-on-588014. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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