• Report: #1094021

Complaint Review: Kangaroo's Pouch

  • Submitted: Wed, October 23, 2013
  • Updated: Wed, October 23, 2013

  • Reported By: Anonymous — Jupiter Florida
Kangaroo's Pouch
1695 W Indiantown Rd Jupiter, Florida USA

Kangaroo's Pouch Kangaroo's Pouch Consignment Horror Show Consigning Items There Jupiter Florida

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If you are looking to enter an establishment to consign or shop where you will feel welcome and comfortable - Make sure you call in advance and make sure that the woman who "owns" the store is not there. She was a horror show. Her husband seemed less than surprised by her display and has always been very friendly. 
 
Since moving to Florida in June,  (it is nearly November now) I have enjoyed weekly and biweekly trips into the Kangaroo's Pouch. They have a wonderful selection of children's clothing including footwear and an occasion selection of school uniforms. The Kangaroo's Pouch also has a fantastics selection of toys, books, games, baby gear, costumes, and party supplies. As a "consignment mommy" I have found the quality to be in the good to excellent range.

Today was my first time consigning my own items at the Kangaroo's Pouch. The owner found none of my items acceptable for resale in her store. As a first time consigner in her establishment I was not offended by this. Mind you...everything I brought in had been laundered and laid flat directly from the dryer. Some items were half folded to prevent them from wrinkling in the storage containers I brought them into the store in. Although they were still all flat.  Additionally, the three storage containers were sitting in my car, which had been running with the air-conditioner on for a period of time before I left my house. 

I have consigned many times prior to today and was very open and optimistic about the Kangaroo's Pouch. I have ALWAYS received great customer service from the owners husband when I've gone into the store. Dealing with his wife who claimed to be the "owner" was a completely different issue.

Perhaps the owner would have preferred that my items be on hangers. I also had a fair amount of summer items to consign and it was my error that they are only accepting fall/winter clothing at this time. The clothing I brought in was also sitting in a cold car but it was not damp nor was it wet. Which she claimed it all was. She was also annoyed by the presentation of my clothing.

It was not what she was saying about my items or my presentation of them that offended me. It was how she was speaking to me that COMPLETELY OFFENDED ME.

I got my tubs of clothes and began to carry them to the front of the store. I was prepared to shop and make purchases even though she did not want to consign my items. I had a toddler pair of Nike sneakers and a lion costume. I fully intended to browse the clothing racks as I always find something.  

Before I exited the store with my items, preparing to go back inside to shop I explained to her that it was not "what she had said to me but how she had said it to me" that was very rude. Borderline mean and a horrible display of customer service.
 
She then went off on me from the front of the store. Honestly, I am still in shock. I don't even know if other people were shopping. I wasted over 45 minutes of my time driving to and fro and attempting to consign some clothing. I also wasted 5-10 minutes browsing as she looked through my items. 

If you are looking to enter an establishment to consign or shop where you will feel welcome and comfortable - Make sure you call in advance and make sure that the woman who "owns" the store is not there. She was a horror show. Her husband seemed less than surprised by her display and has always been very friendly. 

I am very disappointed in the way I was treated as a loyal customer of the Kangaroo's Pouch.

This report was posted on Ripoff Report on 10/23/2013 09:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/Kangaroos-Pouch/Jupiter-Florida-33458/Kangaroos-Pouch-Kangaroos-Pouch-Consignment-Horror-Show-Consigning-Items-There-Jupiter-1094021. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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