• Report: #837885

Complaint Review: Kaplan University

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  • Submitted: Sun, February 12, 2012
  • Updated: Mon, March 12, 2012

  • Reported By: ks — Bronx New York United States of America
Kaplan University
chicago, Illinois United States of America

Kaplan University denied me externship placement chicago, Illinois

*Consumer Comment: One strange thing...

*Author of original report: rosejr

*Consumer Comment: Response

*Consumer Comment: continuation

*Consumer Comment: An educated person

*Author of original report: To Rosejr

*Consumer Comment: comment to Rosejr

*Consumer Comment: Response feed by kstatuto

*Author of original report: To Jeanski - Buffalo (USA)

*Author of original report: Jeanski

*Consumer Comment: to Jeanski

*Author of original report: To Steven

*Consumer Comment: Giving a scenario

*Consumer Comment: to MochaG

*Consumer Comment: Inability to take constructive criticism

*Consumer Comment: On a different point of view

*Consumer Comment: to Kstatuto

*Author of original report: John Thank You

*Consumer Suggestion: What ???

*Author of original report: Jeanski - Buffalo (USA)

*Consumer Comment: to John

*Consumer Suggestion: Unreal

*Consumer Comment: comment

*Author of original report: Kaplan University Remediation Plan

*Consumer Suggestion: Call Office of The Inspector General First

*Author of original report: Denied Externship

*Consumer Suggestion: Time For War

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I started Kaplan University in February 2009, everything was going along great.  I was excelling in my classes and had no financial aid problems.  Monies was granted and I always received a 0 balance at the end of each term.  I had done everything I was suppose to do.  I qualified for educational expense associated with me getting funds to maintain my living arrangements I saw that the tuition was kinda of expensive but I did not mind since I was doing so well and it was my choice to go to school online.

Lets fast forward this to my last term, 10 weeks before I am due to graduate, taking my last three classes, one being an externship class.  We were asked to fill out an application for clinical placement, pay for background check, take cpr classes another out of pocket expense, get medical clearance from you doctor, I did all of this to there requirements.  I submitted all documents in a timely matter and was sent an email Congratulation you have met all requirements for clinical place.  We will email your site two weeks before your next term starts. 

Next term started 2/1/2012.  Great I thought, half way into waiting for a site I emailed them and asked what was the hold up on my placement, they emailed me back saying the clinical placement team has not finalized a site for you yet but we are working hard doing so and I will email you with and update when a site is located.  On January 20, 2012 I received an email we have a site for you and follow the instructions below to set up an interview.  I did exactly that, I called the site given to me in the email and was told fax my resume over to them. 

I fax resume and waited four days before contacting the site again to see if they had receive the resume.  I was told by the person who answered yes we received your resume and we will forward it to the doctor and if she likes your resume she will call you.  I thought that response was kind of odd so emailed Kaplan and told them of the conversation had with the site, I received an email back saying I should give the doctor time to review my resume and if I had not heard back from the doctor office by January 30, 2012 please let them know so they could do a follow up call.

Classes started on February 1, 2012 and since I heard nothing from the site and nothing from Kaplan University has to what was happening with my placement.  I called Kaplan on the February 2, 2012 to find out what was going on got no answer of course so I emailed the Clinical Placement Manager Rene Clapypool who then forwarded me an email stating staff will follow up.  Still not worried at this point, while sitting in seminar on February 2, 2012 an email pops up Site Termination,  shocked to say the least, I read the email telling me that the site has decided not to host me or even give me an interview and because of me being terminated from the site (never got the site) I needed to have a conference call with Trica Berry Dean of Clinical Placement and Andrea Pyles new Clinical Manger.  They presented two times that the conference call could take place and of course I picked the earliest one to find out what was going on.

Conference call was scheduled for February 9, 2012 at  3:00 PM EST,  I make the call and I am put on hold for more than twenty minutes hearing this recording the chairperson has not arrived yet please hold.  I email Andrea Plyes and ask her what is going on I am on hold waiting for the conference call and she emails me back oh I made a mistake on the time sorry.  Can I have your phone number to call you and speak with you.  I replied with the number and hang up the conference call.  Andrea Plyes calls me and apologizes for the getting the time wrong and can we set up another time for February 10, 2010 at 2:30 PM  EST.

Phone Conference was patched through on second date and time as scheduled, Dean Berry explains to me that the site said that I made numerous calls to them and harassed them for an interview, which in fact I did not such thing, I have phone records showing I only called the site twice.  Dean Berry states well since the site did not host you you automatically fail that class. 

Stunned I was what do you mean I fail that class because the site lied to you guys,  Kaplan did not want my proof, they said we are going to send you a remedation contract and you can agree to sign it if you want but if you do not then you can not graduate and you will not get your degree.  They further stated since there are no guarantees to us finding you another site this term and maybe not even next term you may want to consider what you are going to do.  I said what do mean you can not guarantee me a site next term, well we had a site for you and since you did something wrong and could not secure the site we are not obligated to find you another site, its in the manual. 

We will first see if we can get your remediation contract approved after you sign it and then work on getting you another site next term.  You might want to take a leave of absence Dean Berry stated.  I inquired why would I want to take a leave of absence this is my last term and I have other plans to go to a ground college after this.   Well since you do not have a site you are going to fail a class and your financial aid runs out this term so you will have to pay for these classes out of pocket if you contine on this term.  Reserve the financial aid for next term. 

I thought to myelf this must be a joke for sure.  I was then told we are going to put this all in an email for you to review you have two weeks to review and send it back to us and we will help you learn from this mistake.  What mistake did I make?  So I sit here owning god knows how much money in student loans, no clear picture of what to do.  The site lied clearly on me and now I am paying a very heavy price for this.  What do I do and I will sign any class action suit agains this University to have them pay the bank back for all of this time wasted.  I am so lost that I do not know what else to do. 

Anybody want to contact me regarding documetn proof please feel free (((email redacted))) I will glady send you the emails.  Please help!!!!!!!!!!!

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 02/12/2012 04:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/Kaplan-University/chicago-Illinois-/Kaplan-University-denied-me-externship-placement-chicago-Illinois-837885. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

One strange thing...

AUTHOR: MochaG - (United States of America)

Why does the post #24 which was posted by rosejr look like it is from the author??? Something goes wrong with the site now???
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#2 Author of original report

rosejr

AUTHOR: kstatuto - (United States of America)

Rose keep that email and all emails from them as a paper trail and I would reach out to the OIG regarding this matter because it clearly is a misrepresentation on Kaplan part.  I was shocked to read that they are willing to pay for a class for you because I could not even get them to admit to or take responsibility for not notifying me in the email on 2/2/2012 all that was at stake.  They knew that without the externship I would fail the class they never mentioned that to me in the email, they knew that I only 7 days to drop the course and they made sure the conference call was set up pass the drop period, oh did I tell you that the first conference call did not go through because somebody got the time wrong so that pushed everything over another day.  Which made it impossible for me to drop the class at this point after learning of the reasons giving by the site for not granting me an interview.  Kaplan knew these things I did not and yet they did not inform me of these important issues which could have spun this ball in a differen t direction'

As far as borrowing $1000.00 to pay for this class I do not know anybody with that type of money and if I did i would not borrow it because I am in this situation because Kaplan failed to tell me everything.  I spent enough money with this university and to give them more money on top of what they have already gotten and to find out that this degree is not worth the paper its printed on and no real employer or other college recognizes it is just sad.  I get nothing from them i walk away broken and heavily in debt that I will never be able to pay off the student loans because if I did manage to save any funding for an on ground college by the time I am done with that it will be up to like $40,000.00 owed to higher education.  Kaplan has ruined my life and do not care that they did this.  

My only hope is the OIG and having them pay for all the loans they had me take out to get an education that they knew mounted to nothing in the end.  I am going to have to take that root and hope and pray that I have not used all the funding allotted me in this sham of a school to start all over again.

Rose please call the OIG in Florida if you can I think you will be quite surprised by their response on what is happening to you as I know I was.  Either way stay in touch because I am in week six and have four more to go and yet they only care about the remediation plan and nothing else and how I was going to fix this on my own.  Screw Kaplan I can not wait to be done this term to drop them like a bad habit and give them all a piece of my mind for taking me on this ride and having me end up with nothing.
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#3 Consumer Comment

Response

AUTHOR: rosejr - (United States of America)

Oh my goodness, I feel so bad for you.  That is definitely not rght.  As far as the insurance, I'm sure you don't need it, it is liability insurance for the BSN nursing program.  So don't worry about that.  Isn't there somewhere or somebody that would loan you the $1000.00?  It just seems like such a shame that you are going to give up now.  I'm not there just yet and, like you, I've worked too long and too hard to not end up with what they promised me.  My only worry is that the degree won't mean anything in employers' eyes.  I've seen that happen before too.  However, I was a nurse manager and I didn't look to see what university they graduated from, just that they had a degree when I was hiring nurses.  Maybe I should have been.

Hang in there and see if you can't come up with the money somehow.  You are sooo close.  I'm here for you if you need anything.
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#4 Consumer Comment

continuation

AUTHOR: rosejr - (United States of America)

This is what my degree plan looked like prior to this current term (copy and pasted from my online website)

Degree Plan

Technical Help
Desk



Academic Advisor: Nursing Hall 1
Tel: 866.522.7747
Fax: 800.879.0889
Email: NursingHall1@kaplan.edu

Nursing - Track C - Internet Schedule
XXV. Bachelor of Science in Nursing
Nursing


Resources

Assessment Test
Scores

Close
Assessment Test Scores

Print Degree
Plan

My Progress
My Credits
My GPA

  Program Enrollment Date: 4/22/2010
Schedule Completion
Date: 4/10/2012

Program Credits: 180.0
Credits
Earned: 181.0
Credits Left to Complete
Degree: -1.0


Previous Term GPA: 4.00
Cumulative
GPA: 3.97

Student Status: Active
The information below reflects your current enrollment or program.
To view previous enrollment or program information, please select from the "View
Program" drop down.

View Program: Select Degree
Plan XXV! BS in Nursing
(Current) XXV. Bachelor of
Science in Nursing (Previous) View
By: Current Program Requirements Current Classes 

When I looked this term with all of this going on regarding their requiring me to take another class to graduate it changed to this.

Nursing - Track C - Internet Schedule
XXV! BS in Nursing
Nursing


Resources

Assessment Test
Scores

Close
Assessment Test Scores

Print Degree
Plan

My Progress
My Credits
My GPA
 
Program Enrollment Date: 2/9/2012
Schedule
Completion Date: 10/9/2012

Program Credits: 190.0
Credits
Earned: 171.0
Credits Left to Complete
Degree: 19.0


Previous Term GPA: N/A
Cumulative
GPA: 3.97

Student Status: Active
The information below reflects your current enrollment or program.
To view previous enrollment or program information, please select from the "View
Program" drop down.

View Program: Select Degree
Plan XXV! BS in Nursing
(Current) XXV. Bachelor of Science
in Nursing (Previous) View By:
Current Program Requirements Current Classes

As you can see, not only have they deducted 10 credits that I earned stating those 2 classes were classes I needed in order to take the required classes (a math class to prepare me for Statistics and a Computer class), Ok, I can see this somewhat, however, I did take them so they should still appear within my accumulated credits, right?  And then you can see that I no longer need 180 credits but as of this current term I'm in, it has increased to 190 credits.  I'm taking a Nutrition course now which at the time that I scheduled it, was told it would apply toward my degree leaving me with just the final Capstone (practicum) to take.  Now they are saying (6 weeks into the nutrition course) that though it would have applied to an open elective which I already have completed all my open electives, it will not apply as a nursing elective.  So basically, I'm taking this course for the heck of it.

This is a copy of the email they sent me on March 8.

Date: Thu, 8 Mar 2012 12:57:17 -0600
Subject: Important Information about
Your Final Classes Please Read
From: nhall1@kaplan.edu
To: susie_zofkie@hotmail.com; SusanZofkie@student.kaplan.edu

Hello
Susan,


I hope today is going well. I want to let you know that we attempted to contact you at both (419) 304-8563 and at (937) 567-8909 and were unsuccessful.  I need to inform you that you will need to take one more 6 credit hour nursing elective in order to graduate from the BSN program. An audit was completed on your file and the courses that you have taken so far. The Portfolio class, NS325, the transfer credits from Franklin University, and the directed studies class will fulfill
open elective requirements only. NU350 will fulfill one of the nursing major requirements the second nursing major requirement will need to be fulfilled with another nursing elective in the upcoming 1202C April term which will run from
April 18 until June 26, 2012. You have a choice between two possible options for electives below. Both of these courses will fulfill the second nursing major requirement.  We understand that there was an error made in the registration on
the previous electives. We apologize for the inconvenience.  Kaplan will take care of the cost of this final elective course for you. If you have any questions about this you may contact the Nursing Resolution Ombudsman, Lauren Langgut at llanggut@kaplan.edu. After you select your course you may contact the Nursing Academic Advising Department
either via email or at (866)522-7747 to complete  the registration for the course.

Course Selections
NU430 Nursing Care at the End of Life
NU440 Parish Nursing 

Sincerely,
--
Nursing Hall
1
Kaplan University School of Nursing


550 W. Van Buren Street
Chicago, IL 60607


phone: 866-522-7747
fax: 800-663-1416 attn: Nursing Hall 1


Hours: Mon - Thurs. 9am-9pm
EST
Fri- Sat 9am-7pm EST


Academic Advising
Manager
Kim Smith
Email-ksmith@kaplan.edu

I of course, tried to contact them and got voice mail, as usual.  However, they did email me and are suppose to call me at our house number.  I must tell you, I live in Thailand so there is a 12 hour time difference which is a disadvantage.  They did admit their mistake and are offering to pay for the class, but I have already arranged for a ticket back to the US (leave May3) and my old employer has agreed to sponsor me for the practicum.  If I have to take another class prior to the practicum then I won't be able to take the practicum until the July term, I'll be back in Thailand by then.  I guess I'm willing to take the class if they will allow me to take it along with the practicum and I would really like for them to pay for the class I'm currently taking since it was by their advice that I took it.  
Am I wrong or right about this?  I'm so confused about what to do and after reading testimonies on websites like this one about some of the suspicious things that it seems Kaplan has done to other students, it makes me very nervous.  Will I ever get my degree and if I do, will it even be worth anything?

So what do you think?
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#5 Consumer Comment

An educated person

AUTHOR: Righteous1 - (USA)

This Person is clearly well rounded and "understanding" of the importance of timely remittance. I am THOROUGHLY horrified that folks support the Kaplan antics of making the student be the bad guy. There is no way I would eat "crow" to get the degree, we each have something that a college degree cannot supply...INTEGRITY! This poster clearly deserves to retain that. There is a difference between humiliation and gaining Humility. Telling the student to fill out a "Gee look what you did wrong and how can you better handle it next time" is beyond juvenile in nature. No Corp or business would subject its staff member to such remedial antics. Its beyond my comprehension that an ADULT is being subjected even by a Higher education system to stoop so low . I for one think the Poster deserved better regard and filing with the States Attorney is certainly within the rights. A degree is at stake.
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#6 Author of original report

To Rosejr

AUTHOR: kstatuto - (United States of America)

I want to say I feel your pain and frustration with Kaplan University.  After all was said and done I did do the remediation plan and it was approved and then told I would have to take a term off, (which I should have been finished this term.) Re-enter the program on July 5, 2012 for this externship class that I was not able to complete this term due to lies told by the site.  My concern is that I can not get any funding to finish my degree plan because it is a 3 credit course and Pell will give me very little and the cost of the class is over $1000.00 so where do I get this money to pay for this class again.  No bank will give a loan for a 3 credit course.  So I guess I walk away with nothing.  Kaplan University refuse to take responsibility for not informing me of all that was at stake in their first email to me regarding site termination, like me failing this class due to not site, taking a term off, and informing me I could have dropped the class the first seven days of the new term which would have saved some money for the future term.  They never answered those questions as of yet and as far as they are concerned this matter is put to rest.  I filed a grievance against them and that went no where because again they refused to take responsibility for not informing me of certain important issues.



I did file a report with the Office of Inspector General in Florida and they already have a lawsuit pending against Kaplan University and asked if I would like to add my name to it and of course I agreed because they definitely misrepresented their university to me. 



I was not aware of an insurance having to be purchased for me to do my practium but could be something new they threw in the mix I would definitely question that a little more.  The fact that they let you take a class that was not needed is a sure sign of misrepresentation of their university to you.



Without putting my story here I would have never thought of calling the inspector general on them and if you look at early responses to me you will see their number.  i advise you to call them and you may have to leave a message but they will call you back.



I am sorry we are both in this position because like you I thought I was done with my education at Kaplan this term and now I am not and I believe it is a ploy just to get more money from me.  I get to walk away with nothing, yes nothing because I can not afford to pay for the upcoming term so that means I did not earn my degree and i spent two years and over $30,000.00 to walk away with nothing.  I wanted to attend nursing school when I had finished with Kaplan but looks like I will be starting all over again at a ground college and become more in debt just to finish what I started two years ago.  I have nothing to show for my two years a Kaplan but heartache and disappointment.  I do know this Kaplan will not take responsibilities for their errors but rather make you feel like you should have know these things ahead of time. 



If you have anything else keep all records because i am sure they will be a key when its time to fight them in courtroom if you decide to sign your name to the class action lawsuit that is already pending in Florida.



I wish you luck and know that I am here for you if you need anything.

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#7 Consumer Comment

comment to Rosejr

AUTHOR: Jeanski - (USA)

One thing you might try is asking for a copy of your degree plan. Generally speaking, that plan is considered a "contract" between you and the college.  As long as you remain consistenly enrolled and making progress, they can't change it.

All colleges change the curriculum to keep up with new developments, requirements by employers, etc.  This is particularly true in computer science, nursing, and similar career paths.  However, every school I've ever taught at considers the degree plan you entered with to be "the one" - no changes allowed unless you elect to go into the new degree plan. Changes only affect new, incoming students.

You might also try contacting their accrediting agency - North Central.  I'm sure they'd like to hear about it.
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#8 Consumer Comment

Response feed by kstatuto

AUTHOR: rosejr - (United States of America)

Hello

I too am just figuring out that I have been scammed by Kaplan University.  I've been suspicious on several occasions but now that I'm getting near the end of my "degree plan", it seems that I will have to take another class in order to graduate.  My previous degree plan stated that I needed 180 credits to graduate.  Now all it once it says 190 credits to graduate.  And like you, I should be taking my final term next term.  I was also advised that taking the class I am currently taking would fulfill my requirements, but now Kaplan is saying, "oops, you just took that class for nothing, (I'm 6 weeks into it now) and now you have to take a different class before taking the practicum".  I too started early on getting the information I needed prepared prior to my practicum next term and have purchased liability insurance as required, and I have sent the BSN packet to my old employer (I am currently "retired") who has agreed to allow me to complete my practicum with them.  I haven't invested any other monies yet accept for the classes.  

I see that you, however, have not had problems financially.  I have had on several occasions, after Kaplan had received my FAFSA contribution, state that I still owed them money, which I paid.  I have all the records, etc., and have seen on this website from another reporter, a website to use to consolidate all the information needed to for a report.  Which I plan to do.  

I truly feel sick about all of this.  I have worked so hard and was so excited about FINALLY seeing light at the end of the tunnel only being placed with another road block.  I'm not sure what I'm going to do yet.
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#9 Author of original report

To Jeanski - Buffalo (USA)

AUTHOR: kstatuto - (United States of America)

Jeanski I understand that you say you only have the word of me the student on how many times I may have called the site and how they perceived me.  I only called the site twice and I have phone records to back that claim up.  Now on the other hand you did say how I may have been perceived to he perspective site, whether or not I was aggressive or not.  I clearly do not believe I was and I may be wrong in this case but this was a site that I was trying to get placed at, I do not think I would have done anything that would have put me getting placed their in jeopardy.  I was very business like and I believe that i did handle both phone calls in a professional manner.

I get that I may have to eat a little crow to overcome this situation here and move forward but what nobody is looking at even if I did all that the site claims I did which I did not, then why did they not even offer me an interview.  Something is wrong with that picture right there.  Could it possible that something may have went wrong prior to them trying to send me there and now I am the scapegoat in this picture. 

I am just not the person that feels she did anything wrong and I am sure if it was you Jeanski you would look at this in a different manner.  I am being lied on here, let's not forget the words the site told Kaplan (numerous and harass), these are words that would make you or anybody else mad if you did not do it.  I was not aggressive nor was I harassing in anyway.  Plain and simple I will go to my death bed and stand my ground on this matter, it is a plain lie on their part.  Yes I may have to eat crow and swallow my pride to finish what I started but does not mean I should have to admit to lies that were told on me. 

Would you sign papers and admit to something you did not do Jeanski?  Seriously how would you feel if this was you?  I think you may take a different turn of events if you were in this situation. 

I know I am going to have to swallow my pride to resolve this but then I have to live with the fact that I admitted to something that I did not do and that will be on my record.  Not sure just yet I want to take that approach.

I thank you though for all your feedback and yes I am able to take criticism and use it wisely.  Just not in  this case, it is my name that is being slander here.
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#10 Author of original report

Jeanski

AUTHOR: kstatuto - (United States of America)

Jeanski putting my resume here will only show that I do not have any medical office experience which is why I am in school,   I was a childcare provider for the last three years, and a cleaning lady for major department stores before that.  I did not have any experience in working in a medical office beside cleaning one which was part of my employers contract and therefore I was assigned to cleaning a doctors office.

The reason for getting an externship is so that you may get hands on experience for the knowledge that you have learned through your stay at Kaplan.  My resume in no way says anything about medical office management experience which is what I have been studying.

I do not need my resume critiqued by ROR that was for Kaplan to do and I appreciated all the feed back whether it be bad or good.  I know you are trying to help me and make sense of all of this but I can tell you this somebody did something wrong and it was not me.

Thank you
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#11 Consumer Comment

to Jeanski

AUTHOR: MochaG - (United States of America)

I understand what you said. I am just pointing out from another point of view to this situation.

Also, I don't know where my post talking about giving another scenario that might have happened went... Anyway, here you are again.

What happened might be that someone in the clinical department may have tried to do a good deed and called the site multiple times referring/using the student name. As a result, the site got annoyed and reject the externship application. Because the good intention caused the bad result, someone had to be blamed on and it turned to be the student.

If it happened as above, normal investigation (using only witnesses) may not find the truth. The phone log could help but may not be easy to verify...
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#12 Author of original report

To Steven

AUTHOR: kstatuto - (United States of America)

Thank you for responding to this report.  I get what Jeanski was trying to provide me with.  I in no way made numerous phone calls or harassed them.  Numerous means more than two phone calls, harass means that i constantly bother them.  I did neither of those.

I waited four days after I faxed the resume to them to call them to make sure that they had received it.  I was given the placement site information on a 1/20/2012, this was the initial phone call.  At this time I was instructed to fax my resume to the doctors office, (which was a Friday), I did so that Saturday.  I waited until 1/26/2012 which was four days later to call back and confirm that they had indeed received the resume.  I was told we did and we will forward it doctor and if she likes your resume she will call was there response.  (Now you mean to tell me that in all of these days they still had not forward it to the doctor), I get that there were two weekend days involved in all of this, but  again I state I did not call them back until 1/26/2012 as a follow up call.  At this time the doctor still had not seen my resume. 

Steven I am thinking very hard about the last part of your response whether they took somebody else or not.  I am betting that they did not take anybody because it is not the practice of Kaplan to place more than one student at a site, and yes maybe they did have a bad experience with someone else and I was the fall guy for the them backing out of a contract with Kaplan.  Could be but I know this much I did nothing wrong, I did not harass them, I did not call numerous times, phone records will prove that much, and those are strong words, harass and numerous, so somebody is lying here whether it be Kaplan or the doctor office, but bet this much I am going to find out who.

Steven thank you and I appreciate all the feedback because at this point I am lost for what to do.  I do know without the externship I can not get my degree and I do know that funding runs out this term so I would have to pay for this class out of pocket which is a three credit course and at $371.00  that is $1113.00 plus another $100.00 for technology feeds whatever that is, that I do not have. 

I am trying to withdraw from the program or take a leave of absence and that is not working out to try and use the monies for next term.  Since Kaplan waited until the term got started to tell me of the site termination I am being told I can not withdraw or take a leave of absence.  So sit here in a great deal of debt and do not know what to do.

Thank you Steven.
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#13 Consumer Comment

Giving a scenario

AUTHOR: MochaG - (United States of America)

I think that I should give another possible scenario why the site rejected her application. Would it be possible that the school (or someone in the clinical management office) was trying to do a good deed by calling the site multiple times asking for the approval in the name of the student? And because of that, the site got annoying and rejected the application. Now the good deed caused the bad result... The school (or the person) did not want to take the responsibility but rather blamed it on the student? This is a very possible scenario. Now, when someone investigated it by asking witnesses, it will still showed up that the student actually made multiple calls because the other person on the line at the site may not remember who actually made the call but remembered the name of the student (applicant). I don't know how deep the investigation will be though. If they dig deeper to the phone log too, then they may find out something different if the scenario I said above is what really happened.
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#14 Consumer Comment

to MochaG

AUTHOR: Jeanski - (USA)

We have only the student's word for it that she (a) did not harass the employer, and (b) she was not aggressive.  The fact that Kaplan asked her to engage in remediation says to me (an experienced professional) that THEIR view (either Kaplan's or the employer's) differs from that of the student.  In this case, you may be right and Kaplan is trying to cover themselves. But it is equally possible that the student is not aware of how she presented herself to the employer.  The OP sounds like a highly motivated woman who is trying very hard to make a career for herself. Sometimes you have to eat a little crow to get what you want in the long run.
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#15 Consumer Comment

Inability to take constructive criticism

AUTHOR: Steven - (U.S.A.)

Jeanski was merely trying to provide you with some insight. No doubt you do not believe you did anything wrong but you are overlooking something.

Providing an externship to students is a privilege extended to Kaplan from the doctors office not the other way around. They probably viewed more than one phone call harassment because they wanted to take the time to evaluate your application and compare it to others they may have received or to make sure that you are a match for their office. How many days did you wait before placing the second call?

Another question to ask yourself or Kaplan was did they hire someone else instead of you or just pass on having someone as an extern for that semester? Maybe they had a bad experience with the last person Kaplan sent and just used you as an excuse not to take on another one.
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#16 Consumer Comment

On a different point of view

AUTHOR: MochaG - (United States of America)

I look at the letter as a protection for the school from the student law suit. In other words, the school could use it as an evidence that the student admits the fault, so that the student may not sue the school because it is not the school's fault. Why do those questions are so explicit? Because they are for students to state that they fail to do what they are told while they know all the rules. Humble? Hmm... It is the right thing to be humble, but not in this case. This is similar to a prisoner who did not do what he or she was arrested for, but then he or she has to sign a paper to admit what he or she didn't do.
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#17 Consumer Comment

to Kstatuto

AUTHOR: Jeanski - (USA)

Could you post your resume (without your name or identifying information)? Maybe theres something about it that ROR readers can offer feedback on. Im sure the formatting will get screwed up, but maybe we can at least see the content.

I agree that two phone calls doesnt seem excessive, but there has to be something that caused the doctors office to reject you.



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#18 Author of original report

John Thank You

AUTHOR: kstatuto - (United States of America)

John thank you for your kind words, I agree that there may have not been a site pre-arranged for me.  This was all a ploy on Kaplan part.  I did nothing wrong in this matter.  I followed directions and when you are looking for a job or an internship it is common to follow up with the site to make sure they received your fax or email.

I did not harass or make numerous calls to them as they stated to Kaplan if they even stated that.  The one thing I do know is that they never granted me an interview and if they did not want to work with Kaplan students the least they could have done is granted me an interview and then told Kaplan that I did match what they were looking for. 

The fact that I was denied an interview on some crap as calling to much or harassing them is truly very unprofessional on their part.

Kaplan was aware of everything as I emailed the Clinical Placement Manager and informed her that I had not heard from them and that time was running out to secure this spot for me.  Their attitude was wait and give them time and if you do not hear from them by 1/30/2012 let us know.  Remember classes started 2/1/2012 and they did not email me until 2/2/2012 telling me of the site termination.

Should they not have been on top of since 1/30/2012 at best.  I believe it is all a lie and I am going to make sure they do not get away with.  Remediation Plan is nonsense because what I did learn is that you clearly allowed a site to lie on me,  if there even was a site and then held me responsible for their behavior.
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#19 Consumer Suggestion

What ???

AUTHOR: John - (U.S.A.)

The school management plainly LIED to the student/customer about having the site assignment ready to go. What 'remediation' do you recommend for that?? Constructive truth-telling ?

Like I said, a real college would never pull that stunt on a student. The motivations at a for-profit school are much different. Remember, an internship placement is much like a job placement, something for-profit schools are notoriously bad at. It appears that the placement director was grabbing at straws and stringing the student/customer along in hopes that something would materialize. This happens a lot when the placement director is not well connected with local employers that hire the skill sets that the schools graduates are supposed to have.

The student should not have had to make ANY followup calls to the site. That was the placement directors job. That's what she gets paid for.
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#20 Author of original report

Jeanski - Buffalo (USA)

AUTHOR: kstatuto - (United States of America)

I would first like to say thank you for your response and I get what you are saying about a student being prepared for the real world.  What you do not get or overlooked is that I did nothing wrong, I contacted the site twice, one to introduce myself and two to follow up after I faxed them my resume four days later, after not hearing from them,  Now I am not sure where that is harassing or numerous calls but maybe you can tell me that two calls were two much.  Its bullcrap if you ask me.

I am 52 years old and I do know how to talk on a telephone and handle myself in the real world.  I am not aggressive so for them to ask that question is nonsense.

My belief is that I was discriminated against because the site did not even offer me an interview for whatever reason not really sure and had they been smart they would have offered me the interview and then said she does not fit our match.  But they did not give me the opportunity to even meet them.

I have no intentions of doing the plan because then it would be me admitting to guilt which I am guilty of nothing.

I thank you and I do understand that I am learning but not on this type of trumped up charges.

If it where you I do not think you would be telling yourself oh do this and see what happens when you know you did nothing wrong.

Thank you for responding though.
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#21 Consumer Comment

to John

AUTHOR: Jeanski - (USA)

You obviously don't have any experience with internships, externships, or other similar practicals.  A reputable school (private, state, or proprietary) will ALWAYS want to ensure that their students are (a) representing them favorably, (b) have the beginning level of skills appropriate to the placement, and (c) can learn from the practical experience. Being able to accept constructive criticism and feedback is paramount.

While your advice to contact the IG has some merit, I don't believe this particular student has much of a case.
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#22 Consumer Suggestion

Unreal

AUTHOR: John - (U.S.A.)

I can tell you this, no real college or university would try a stunt like this with a student. This is a pure for-profit school tactic. I'm sure a lawyer can come up with a nice 'remediation plan' for Kaplan. Better yet, let the government handle that for you. Don't forget to get a copy of the email to the local news media..........they'll love it.
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#23 Consumer Comment

comment

AUTHOR: Jeanski - (USA)

The student will draft a letter to the Placement Team requesting placement at a second clinical site. The letter should include, but is not limited to, content listed below.

Discuss the importance of being perceived in a positive manner and how important it is to make a good first impression.


Youre training for a position in which you must deal effectively with the public. First impressions are everything and Kaplan wants to make sure you represent them in a positive light.

Describe the difference between being assertive and being aggressive.

Apparently, the doctors office you called (twice) perceived you to be aggressive, rather than assertive. There is a BIG difference, and you need to know what it is.

Consider what was discussed as the reasons that the site was unwilling to consider hosting you. What did you learn from the experience and what will you do differently if given the opportunity to complete your externship in a future term? Please be specific and keep in mind every opportunity is a learning experience.

Kaplan wants to ensure that you can handle constructive feedback and learn from it.

Describe the University policy that limits a student to two attempts to complete clinical courses.

Kaplan wants to make sure you understand their policies. 

Personally, I dont see anything wrong with Kaplan wanting to ensure that their graduates have not only the didactic learning to be successful, but also the people skills which are harder to master and not easily taught. Consider that you will be working in a health care field: dealing with sick people takes a little more care and compassion. Kaplan wants to make sure you can do that. 

My suggestion is to do what they asked, be humble, and try to LEARN from this experience.

DISCLAIMER: I do not now, nor have I ever, worked for Kaplan or any other proprietary school. I have worked in higher education for 20+ years and have placed many students in internships.



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#24 Author of original report

Kaplan University Remediation Plan

AUTHOR: kstatuto - (United States of America)

So after having a very stressful weekend with the turn of events and Kaplan University stating that I was terminated due to "harassing and numerous phone calls", which were lies by the site.  I have received the Remediation Plan that was drafted by Kaplan University asking me to do several things to rectify my wrong.  This a freaking joke to say the least.  Attached is the email and the plan that I received.  It appears that they think I am some 10 or 11 year old person and I need to to this in order to continue on with my studies..  What would you do if you recieved this email regarding this bulls*t.

Andrea Pyles,

Hi Kim, Attached is the remediation plan that has been developed for you. Per our conversation, you have elected to complete the attached requirements. If you choose not to participate, you will not be eligible to resume your externship, and would not be able


Andrea Pyles [apyles@kaplan.edu

Hi Kim,
 
Attached is the remediation plan that has been developed for you.  Per our conversation, you have elected to complete the attached requirements.  If you choose not to participate, you will not be eligible to resume your externship, and would not be able to complete your academic program.
 
Please have the remediation plan letter assignment completed and e-mailed as an attachment to me by Monday, March 27th, 2012.  If you have questions you would like to discuss prior to completing the requirement, please let me know.  It is important you have a good understanding of the requirements and expectations and I will be happy to clarify if something is not clear to you. 


Now here is the remediation plan:

Remediation Plan Kim Statuto
 
Failure to complete these activities will lead to ineligibility for clinicals and an inability to complete the Medical Office Management program.
 
1)      The student will draft a letter to the Placement Team requesting placement at a second clinical site. The letter should include, but is not limited to, content listed below.
 
         Discuss the importance of being perceived in a positive manner and how important it is to make a good first impression.
 
         Describe the difference between being assertive and being aggressive.
 
         Consider what was discussed as the reasons that the site was unwilling to consider hosting you. What did you learn from the experience and what will you do differently if given the opportunity to complete your externship in a future term? Please be specific and keep in mind every opportunity is a learning experience.
 
         Describe the University policy that limits a student to two attempts to complete clinical courses.
 
 
2)      Per the terms of the Clinical Student Agreement signed by the student prior to beginning clinical coursework, if the student is terminated from her second clinical site, the student will no longer be eligible for clinical placement, and will be unable to complete the requirements of the Medical Office Management program. 

Now you guys tell me does this sound like college.  Am I in college or am I in the principal office of grade school or high school and being punished for something I did.   Lets keep in mind I did nothing wrong.   Now what should I do guys please tell me because clearly they are ridiculous.
 
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#25 Consumer Suggestion

Call Office of The Inspector General First

AUTHOR: John - (U.S.A.)

Get the ball rolling here:

Calling the OIG Hotline's toll free number 1-800-MIS-USED. Hotline Operators take calls during the hours of Monday and Wednesday 9:00 AM until 11:00 AM, Eastern Time; Tuesday and Thursday, 1:00 PM until 3:00 PM, Eastern Time except for holidays.

The Department Of Education is taking more through looks at for-profit schools in light of their EDMC action up in Pittsburgh. Be sure to save your phone records and all contact info for the fraudulent 'site'. Make a note of all employees that were involved. You can bet that none of the lower level ones will risk prison time for the likes of Kaplan. The government investigators tend to be rather thorough. Kalplan will have to prove they even had a site ready to take you and then they will have to reveal the mysterious site employee who claimed you 'harassed' them.

They're sunk.............
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#26 Author of original report

Denied Externship

AUTHOR: kstatuto - (United States of America)

Thank you for responding so do I call the banks and federal government to report this.  How do I report it?
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#27 Consumer Suggestion

Time For War

AUTHOR: John - (U.S.A.)

You need to get in touch with the local media outlets ASAP. I mean TV, radio and newspaper. They live for these kind of stories. This is a typical scam the school uses to cover the fact that they failed a placement. The most logical reason is that no site ever existed to place you in. If you received any government financing you need to file a formal complaint with them as well. You and the government were both defrauded. I guarantee they will investigate this.
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