- Report: #1137391
Report - Rebuttal - Arbitrate
Complaint Review: Karl Malone Toyota
Karl Malone Toyota11453 S lone peak parkway Draper, Utah USA
Karl Malone Toyota Toyota keys customers car out of spite Draper Utah
*Author of original report: Resolution to this Report
*Author of original report: Thank you
*Consumer Comment: So what in effect you are saying is...
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On Saturday 05 April 2014, my husband and I decided to do some research on cars. We were not ready to buy yet because we are closing on a house and didn't want the stress on our credit. We visited Toyota to look at a Prius since our main goal was to cut costs in our lives.
We worked with Jason Koellicker, who of course was very nice and the typical salesman. By the end of our test drive we told him we liked it but wanted to wait. Of course he insisted that we at least get an idea of where our numbers would be at when we were ready to finance.
The numbers came back and were too high for our budget so we told him as much. He then told us they had cars from last year that they were really motivated to sale and that he could get us a great deal. I told him financially where we needed to be and that we couldn't finance or have our credit checked for 3 more weeks since we were waiting to close on our house. [continued below]....
They came back with a better number and he told us he could delay checking our credit and get us in the car that day. At this time my instincts were screaming no but I didn't listen. We agreed to sign papers pending a credit check and were told they would wait. Today, 08 Apr 2014, after stressing all weekend about our choice we decided to take it back. On the phone the salesman seemed understanding and told my husband that it wasn't a problem.
When my husband arrived to drop off the car he was lectured for a solid 30 minutes for bringing it back and told that they don't usually do this. Legally they are required to within 3 business days. Finally the salesman brought my husband his keys and when my husband went out to get his car it was keyed on both sides of the car. We had recently had it repaired in an accident and it was in excellent exterior condition and no key marks. although we have no proof, this seems very shady considering the situation we just went through.
It's unfortunate because we planned on buying from them as soon as our house closed. Never again will I give them my business.
This report was posted on Ripoff Report on 04/08/2014 06:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Karl-Malone-Toyota/Draper-Utah-84020/Karl-Malone-Toyota-Toyota-keys-customers-car-out-of-spite-Draper-Utah-1137391. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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