Karl Moore - SWREG - WCCL Network - White Cliff - Digital River SWREG is only the cc processor, Karl Moore is the actual thief of your money. Beaverton Oregon

My experience of WCCL has been very different. I've bought several products and I've always had great service - friendly and helpful too.

An example: Several months ago, I ordered product that was on special offer. Package duly arrived but because I was unwell, , I put it to one side and thought no more about it.

Anyway, just recently I decided it was time to have a look at the coaching course - and found it wasn't one at all. I had no record of my order but I sent an email to WCCL and got a very speedy reply which apologised for sending out wrong CD.

I don't even know if it WAS, in fact, their fault. But it was months ago so they had no need to do anything about it. However, they promised to send out a replacement and, just a few days later, it's arrived. So I'd like to say a big 'thank you' for the 5-star service.

Cheers Marian 

I am a consumer in no way related to the original complainant and have had a similar unsatisfactory experience with this company.

The product I bought (www.beatparkingticket.co.uk) was completely worthless. When I requested a refund under the "100% guarantee" I initially received no response at all.

Only upon sending a follow-up message threatening to initiate a chargeback did I then hear from the ubiquitous "Alan" at "myHelpHub.com" which despite its name doesn't actually seem to provide any help or assistance at all and the main objective of this seems to be to avoid making refunds.

Despite offering a 100% guarantee on the website this cheeky toad responded:

"Please note that if you attempt to enforce a chargeback through your credit card company, we will present all documentation concerning this purchase, in addition to Web site snapshots demonstrating that you accepted the fact that no refunds are allowed. This will invalidate the chargeback.

You are also warned that attempting to enforce a chargeback, instead of resolving the matter through myself, will get you blacklisted through a number of e-commerce providers. This means you may have difficulty purchasing or obtaining credit in the future."

The comment "no refunds are allowed" was particularly interesting since this flies in the face of the advertised guarantee and provides confirmation (if any is needed) that the whole operation is just a scam.

For anyone unaware, there is nothing these villains can do to either damage your credit, or blacklist you, and apart from receiving the refund to which you are fully entitled, the only other effect of filing a chargeback will be to cause their credit card processor to review the relationship and discount percentage - if an significant number are received.

Needless to say, having given WCCL every opportunity to honor their guarantee, I am now going to file a chargeback and would encourage any other dissatisfied customers to do the same.

I am a consumer in no way related to the original complainant and have had a similar unsatisfactory experience with this company.

The product I bought (www.beatparkingticket.co.uk) was completely worthless. When I requested a refund under the "100% guarantee" I initially received no response at all.

Only upon sending a follow-up message threatening to initiate a chargeback did I then hear from the ubiquitous "Alan" at "myHelpHub.com" which despite its name doesn't actually seem to provide any help or assistance at all and the main objective of this seems to be to avoid making refunds.

Despite offering a 100% guarantee on the website this cheeky toad responded:

"Please note that if you attempt to enforce a chargeback through your credit card company, we will present all documentation concerning this purchase, in addition to Web site snapshots demonstrating that you accepted the fact that no refunds are allowed. This will invalidate the chargeback.

You are also warned that attempting to enforce a chargeback, instead of resolving the matter through myself, will get you blacklisted through a number of e-commerce providers. This means you may have difficulty purchasing or obtaining credit in the future."

The comment "no refunds are allowed" was particularly interesting since this flies in the face of the advertised guarantee and provides confirmation (if any is needed) that the whole operation is just a scam.

For anyone unaware, there is nothing these villains can do to either damage your credit, or blacklist you, and apart from receiving the refund to which you are fully entitled, the only other effect of filing a chargeback will be to cause their credit card processor to review the relationship and discount percentage - if an significant number are received.

Needless to say, having given WCCL every opportunity to honor their guarantee, I am now going to file a chargeback and would encourage any other dissatisfied customers to do the same.

I am a consumer in no way related to the original complainant and have had a similar unsatisfactory experience with this company.

The product I bought (www.beatparkingticket.co.uk) was completely worthless. When I requested a refund under the "100% guarantee" I initially received no response at all.

Only upon sending a follow-up message threatening to initiate a chargeback did I then hear from the ubiquitous "Alan" at "myHelpHub.com" which despite its name doesn't actually seem to provide any help or assistance at all and the main objective of this seems to be to avoid making refunds.

Despite offering a 100% guarantee on the website this cheeky toad responded:

"Please note that if you attempt to enforce a chargeback through your credit card company, we will present all documentation concerning this purchase, in addition to Web site snapshots demonstrating that you accepted the fact that no refunds are allowed. This will invalidate the chargeback.

You are also warned that attempting to enforce a chargeback, instead of resolving the matter through myself, will get you blacklisted through a number of e-commerce providers. This means you may have difficulty purchasing or obtaining credit in the future."

The comment "no refunds are allowed" was particularly interesting since this flies in the face of the advertised guarantee and provides confirmation (if any is needed) that the whole operation is just a scam.

For anyone unaware, there is nothing these villains can do to either damage your credit, or blacklist you, and apart from receiving the refund to which you are fully entitled, the only other effect of filing a chargeback will be to cause their credit card processor to review the relationship and discount percentage - if an significant number are received.

Needless to say, having given WCCL every opportunity to honor their guarantee, I am now going to file a chargeback and would encourage any other dissatisfied customers to do the same.

Sirs,

My name is Karl Moore, I was made aware of this post -- and am happy to provide a rebuttal.

Firstly, allow me to state that this is one of three separate reports posted on the same day by "Manny" of Littleton, Colorado. I'm sorry that Manny has decided to spam the RipOffReport.com site in that way, however am happy to provide a response.

Anyone researching White Cliff, the WCCL Network, or myself, will find that the organization is incredibly transparent.

I am certainly not a shady character hiding in the corner of a dark room. I run many open forums, where customers openly discuss their experiences with our products

As this customer has not provided details of their order, I'm unable to comment on the specifics.

However some of the comments made in this report are quite simply lies.

Firstly, our contact information is plainly given online. You can reach our homepage at http://www.wcclnetwork.com/ -- you can even read about our charity work, or see photos of me helping out distributing to charities here (for example): http://www.karlblog.com/blog/2007/04/rak-14-youve-already-donated.html

The idea that we hide in any way is ridiculous. We do have a dropship address in the US, but that's mainly to make it easier for customers in the States to reach us. (Yes, we're UK based. We never hide that. Arguably the UK has more stringent trading laws than the US!)

The idea that we never send out physical packages is untrue. We have a distribution house in the UK and two in the US. And we send many hundreds of packets out every single week!

The "Alan" referred to is the site manager of myHelpHub.com, however he is not the only person behind the site. We have five incredibly competent support individuals providing around the clock assistance.

If Manny believes that I personally have the time to answer all of the support queries, as suggested in one of her messages, I'm afraid she's very sadly mistaken. I am not Alan.

The WCCL Network is a network of many, many different products, covering many key markets.

We have over 600,000 customers, around the same number of newsletter subscribers, over 13,000 active affiliates, and a very, very, very healthy customer satisfaction level.

We keep trying to produce high quality software products at low prices.

We also *always* honour any refund guarantees made on our sites. The idea that we don't is simply crazy. If any site promised a refund in such open terms as ourselves, the credit card company would simply reverse the transaction. Simple.

So would SWREG. Or PayPal. And before long, our accounts would be suspended.

Sorry, Manny... That's just not us, and I believe you are aware of that :)

Regarding the post where Manny states that there is no working e-mail address for myself, that is also incorrect.

Anyone can get in touch with me at karl@karlmoore.com (put "Karl Moore" in the body of the message to ensure it gets past my spam filter).

I often get customers write to me directly, usually to offer support owing to the free products we offer -- and I'm always happy to assist.

Anyone that has dealt with me knows that.

I rarely write rebuttals, and will not be posting a follow-up.

However, I hope this has helped level the rather slanderous claims of Manny -- and that individuals reading this will be assured of our impeccable service levels.

If not, write to me direct -- and I'll help you myself :)

Best wishes,