- Report: #1064569
Report - Rebuttal - Arbitrate
Complaint Review: Karns Foods
Karns Foods1706 Spring Drive Carlisle, PA 17013 Carlisle, Pennsylvania USA
Karns Foods does not award your rewards points sucks you in with a promise it does not deliver Carlisle Pennsylvania
*Consumer Comment: Using the internet to get your rewards
*Author of original report: Research before rebutting
*General Comment: WOW
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A new Karns store opened in our area, and I was excited to see that they offered a rewards card that promised points for every dollar you spent, and that they never expire. The points could be used to redeem gift cards, both for Karns and other vendors.
I noticed that my first two purchases were credited, but that none after that were. I was/am missing hundreds of points, certainly enough for a gift card. So I contacted Customer Service via the email form on their site. I waited several days and never received a response. And yes, I checked my spam folder. I then called customer service directly. The young man I spoke with danced around the subject after I told him I did not keep my receipts, but that my bank statement certainly shows the purchases and I had to speak with a supervisor. The supervisor said she would file a "ticket" and that they should be able to quickly and easily find the purchases since I knew the amounts and dates. She said she would call me back. I have not received a call after several days, and my points have still not been credited.
I feel at this point that their rewards card is simply a false advertisement to get you into the store, and the customer service here is beyond poor. I will be taking my business elsewhere and recommend that anyone in the area that patronizes here do the same.
This report was posted on Ripoff Report on 07/05/2013 08:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Karns-Foods/Carlisle-Pennsylvania-17013/Karns-Foods-does-not-award-your-rewards-points-sucks-you-in-with-a-promise-it-does-not-de-1064569. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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