• Report: #249347

Complaint Review: Karshner Sales

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  • Submitted: Sat, May 19, 2007
  • Updated: Sun, February 03, 2008

  • Reported By:lancaster Ohio
Karshner Sales
735 N Slocum Lancaster, Ohio U.S.A.
  • Phone: 740-653-7321
  • Web:
  • Category: Kitchens

Karshner Sales Bad Remodel Job - Was Not Reliable - Definitely not Trustworthy - Ripoff Lancaster Ohio

*Consumer Comment: The reports on this site are based on a personal vendetta. Karshner Sales does great work.

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Just a quick warning. This company does inferior work and absolutley does not stand behind their work. The owner is very smooth, he is one of the BEST liars I have come across in my 60 years!

I am so unhappy with my remodel, I am still trying to fix things myself that should have been done by Karshner Sales.
Very unorganized company, takes too many jobs at a time so no one gets their remodel done in timely manner. The contractors
are never on time or just do not show up when they tell you they will be there. Reason this happens is because they tell everyone the same thing and then they go to the job that has the loudest complaint for the day. I know this for a fact!!

Friends of ours had the same amount of remodel work done by a different company, the work was done in half the time it took to do ours. Another friend had an entire home built & had moved in, we were still waiting for our work to be complete!

Don't expect to get what you order or the plans to be exactly what you agreed to. If you call and complain, the owner comes to your home to check the problem and puts on an act that makes you feel sorry for him, part of his SMOOTH demeanor. I am a softey so I settled for the errors rather than have it cost him money to correct the mistakes --DUMB mistake on my part!! Some of these were major mistakes too.

There are many good remodel companies, we have many friends
that have remodeled and the work was done in a timely manner and was exactly what they wanted and agreed to with the contractor.

Word to the wise, DON'T be fooled by checking with the Better Business Bureau or NKBA, etc. - companies like Karshner Sales pay a fee to these organizations to be on their list. Go to rip off reports and check out some of the reports on the BBB, what an eye opener that is.

I would have to write a small book to list all the problems, but believe me there are many!

Word to the wise, some companies have their own labor that works exclusivley for the company as Karshners does and some hire sub contractors. Regardless, make sure who ever works in your home, especially the electrician & plumber are certified & most licensed. Also make sure the company has a designer that has a degree in interior design, this makes a HUGE difference
in the options you will be offered.

Sorry with my choice!
lancaster, Ohio
U.S.A.

This report was posted on Ripoff Report on 05/19/2007 10:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Karshner-Sales/Lancaster-Ohio-43130/Karshner-Sales-Bad-Remodel-Job-Was-Not-Reliable-Definitely-not-Trustworthy-Ripoff-La-249347. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

The reports on this site are based on a personal vendetta. Karshner Sales does great work.

AUTHOR: Howard - (U.S.A.)

I have read every comment on this site. Unfortunately they allseem to be made by the same woman who has a personal vendetta against Jack Reynolds. Free speech is and should be available to all but this is person has carried it too far and the Ripoff Report has done nothing to verify that these comments are all made by the same person. Too bad but let's set the record straight, at least from my experience.

I have used Karshner Sales to do multiple projects at my home in Lancaster Ohio. Jack Reynolds has always been helpful and truthfull about each project they have completed for me. The first project Karshner Sales installed new kitchen countertops, sink, disposal, and an instant hot water dispenser in our home. He told us they were involved in a large commercial construction project and it would take a couple months to get to our project. Jack had great suggestions on how to build the countertop so it updated our 1960s kitchen without looking out of place. They matched the cabinets perfectly and did a great job. They told me that they would come and recaulk the seams anytime they needed it. The workers were timely, experienced and did a great job.

The second project was to custom build and install a kitchen bar with cabinets beneath. Jack Reynolds made great suggestions on how to get the most benefit from the space, how to move the register vent and match the existing cabinets. Again, the workment were timely, courteous, and did a great job. We had a problem with the design. The cabinet was not deep enough. We told Jack about the problem. He came out, measured and scheduled a repair. The workment pulled the cabined, rebuilt it and re-installed it in about two days. Great job again.

I had a third project that required re-routing the drainage on our house and some gutter work. Again, great suggestions and a very good job. We have hard clay and sandstone in our yard. This was backbreaking work. The three workers were excellent and courteous.

Now we have two bathroom remodel projects that Karshner Sales is going to do for us. Jack Reynolds again came out and made great suggestions about what needed to be done and the best components, cabinetry, and fixtures for our projects without going over budget.

I believe Karshner Sales has been in business in Lancaster ohio since the late 1940s. Many of the employees have been with them for years, many of them over 20 years. This is not a fly-by-night company. In a small town such as Lancaster word of mouth advertising can make or break a company. For Karshner Sales to be in business for over 50 years they must be doing something right. And, that is exactly what they have done for us.
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