• Report: #1112623

Complaint Review: kay jewelers

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Fri, January 03, 2014
  • Updated: Fri, January 03, 2014

  • Reported By: jdevarie — Emmaus Pennsylvania
kay jewelers
3300 Lehigh St., Unit #711 Allentown, Pennsylvania USA

Kay Jewelers Allentown Pennsylvania

*Consumer Suggestion: Normal wear

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

My wife complained of her Neil Lane engagement ring snagging on clothing. She observed the prongs holding the center diamond were extremely sharp. We sent the ring in for repair to smooth out the sharpness. Several months later, my wife noticed the Head on the ring wobbling. I believe the integrity of the ring was compromised by the previous repair performed on the ring.  I paid allot of money for this ring with expectations of a durable long lasting product. The life of this product did not exceed 1 year of wear.  When I spoke with the various Kay representatives, at first, Kay recognized the product fault and accepted the ring for repair. Days later, observed they started back peddling putting all effort in shifting product fault back to the consumer. Where is the Kay® Guarantee they aggressively market to the public?  Am so disappointed with how customer service danced around the issue. Where is the Kay® Guarantee?  I am in the process of researching my consumer rights options and seek any help in holding Kay acountable or taking ownership for the product fault.

Thanks


This report was posted on Ripoff Report on 01/03/2014 11:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/kay-jewelers/Allentown-Pennsylvania-18103/Kay-Jewelers-Allentown-Pennsylvania-1112623. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on kay jewelers

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Normal wear

AUTHOR: Babblez - ()

What many people don't realize is that gold is a very soft metal. All fine jewelry requires maintenance and upkeep. I've been selling jewelry (not for Kay) for several years and I always compare jewelry to cars. Cars need oil changes, break pads, etc. Your wife will need to get her prongs done every so often. I've had clients bring their jewelry in every 9 months, or so, because they never take it off. I would recommend that she take her ring off at night so it doesn't rub up against the sheets and pillows. It's strange that the entire head would be wobbling, unless it had been knocked on something. Since it had been several months since the ring had been worked on, it's doubtful that their goldsmith is at fault. She may have accidentally knocked it against something without even noticing it. I've never shopped at Kay and will never shop there, and it's very rare for me to side with them, but those are just the facts of fine jewelry. Check around your town and see if any other stores have an on-site jeweler. That way, your wife's ring won't be gone for as long. Good luck!

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory