- Report: #1112623
Report - Rebuttal - Arbitrate
Complaint Review: kay jewelers
kay jewelers3300 Lehigh St., Unit #711 Allentown, Pennsylvania USA
Kay Jewelers Allentown Pennsylvania
*Consumer Suggestion: Normal wear
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My wife complained of her Neil Lane engagement ring snagging on clothing. She observed the prongs holding the center diamond were extremely sharp. We sent the ring in for repair to smooth out the sharpness. Several months later, my wife noticed the Head on the ring wobbling. I believe the integrity of the ring was compromised by the previous repair performed on the ring. I paid allot of money for this ring with expectations of a durable long lasting product. The life of this product did not exceed 1 year of wear. When I spoke with the various Kay representatives, at first, Kay recognized the product fault and accepted the ring for repair. Days later, observed they started back peddling putting all effort in shifting product fault back to the consumer. Where is the Kay® Guarantee they aggressively market to the public? Am so disappointed with how customer service danced around the issue. Where is the Kay® Guarantee? I am in the process of researching my consumer rights options and seek any help in holding Kay acountable or taking ownership for the product fault.
This report was posted on Ripoff Report on 01/03/2014 11:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/kay-jewelers/Allentown-Pennsylvania-18103/Kay-Jewelers-Allentown-Pennsylvania-1112623. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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