• Report: #1100752

Complaint Review: Kay' Jewelers

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  • Submitted: Tue, November 19, 2013
  • Updated: Tue, November 19, 2013

  • Reported By: Tabby — Houston Texas
Kay' Jewelers
Willowbrook Mall Houston, Texas USA

Kay' Jewelers Racial profiling Houston Texas

*Consumer Comment: Kay-Credit denied

*Consumer Comment: Really..you are joking right..

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I was dissatisfied with the service I received.  I walk into the store with my workout clothes on and needed to return some charms as instructed by Kays customer to do in order to keep my account in good stating.  I walk in at 4pm and didn't leave that store until after 5pm and this after I contact customer service because the manager refuse to give me the receipt for the return after he made and error in what I returned.  I return 8 charms and he had on the receipt 7 which I told him I was not going to sign because he was given 8 charms.  His reply to me was it's not going to matter because your credit is going to be messed up anyways.  And this is after he (the manager) made me sit in the store and wait 45 minutes before even letting me know it was a problem helping me because I guess he was missing out on sales.  No one was even in the store during the whole time I was there.  Me and the manager then went back and forward because I wouldn't signed the paper with the incorrect return of charms.  That made him mad.  So he goes get the charm which he had not even counted and place  them on the counter and guess what it was 8 and not 7.  Not even I'm sorry for anything esp the comment that my credit will be ruin and the 45 minute wait until you finally come over to complete this return.  He gives me one back to correct the count and then I sign it but he then refused to give me a copy and walks away because he figure he had sent enough of his time helping someone who wasn't spending money in his store.  But I have an open credit card with Kays as well as my husband that totals about $10k. But he wouldn't have known that because I was in some workout clothes and black.  I contact customer service to complain and she said she would contact the store regarding the complaint.  I just feel like if your not dress a certain way, not spending money in their store they treat you like garbage.  Do not shop at there stores. They don't like middle class working people.


This report was posted on Ripoff Report on 11/19/2013 04:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kay-Jewelers/Houston-Texas-77064/Kay-Jewelers-Racial-profiling-Houston-Texas-1100752. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Kay-Credit denied

AUTHOR: Rae B - ()

My husband and I were approved $4000 to purchases items from Kay Jewelers.  We decided to do our Christmas shopping by utilizing this credit and would pay the balance when the payment was due.  However, Kay had an issue with our purchases and flagged our account based on the amount of purchases we made.  They kept cancelling our orders because they did not believe our profile.  We are self-employed, a corporation, and they did not believe this because of the orders we submitted.

Why give the cedit amount if you are going to flag an order because of the amount of purchases as long as they don't exceed the approved credit limit.  We have many other accounts with companies such as Macys, Capital One, etc. that we make purchaes with and was never questioned.  At this point we will not due business with Kay Jewelers and we are planning on returning the merchandise and closing our account.  Shame on Kay Jewelers!!!

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#2 Consumer Comment

Really..you are joking right..

AUTHOR: Robert - ()

Please help me out here..where in this entire report do you show any thing close to them "profiling" you?

But he wouldn't have known that because I was in some workout clothes and black

- The only "racial profiling" I see here is one you are doing to yourself. 

But you know what.  Let's humor you and let's say just for the heck of it there was a very slight chance that he may for a very brief second "profiled" you.  What if it wasn't because of your color..what if it was because you came in your workout clothes.  What if it was because you were a woman.  What if it was because you were (enter age here).  What if it was because you were (enter height here).  What if it was because you were married. 

What proof do you have, other than your own twisted thoughts, that he did any sort of profiling on you at all?

 

His reply to me was it's not going to matter because your credit is going to be messed up anyways.

- Well you know what.  Perhaps he is right.  But I am not saying that because you are black, I am saying that because of a comment you made at the beginning of your report.  You stated...

" I walk into the store with my workout clothes on and needed to return some charms as instructed by Kays customer to do in order to keep my account in good stating."

- That is a very odd statement.  Why would you need to do a return to keep your account in "good standing".  Perhaps you were maxed out, perhaps you were delinquent and this would "cover" some of your payment.   Yea I bet there is a lot more to this story than you are saying.

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