- Report: #1116821
Report - Rebuttal - Arbitrate
Complaint Review: KAY JEWELERS
KAY JEWELERSnorth east mall 1101 Melbourne rd ste 3050 hurst, Texas USA
KAY JEWELERS KAY JEWELERS HORRIBLE SERVICE RUDE UNABLE TO GET NEW RING RIGHT REQUIIRED CLEANING CANT GET RIGHT RING STILL DAMAGED hurst Texas
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My husband purchade a new wedding ring set from Kay Jewelers Texas NE Makl location, first they did not get the ring set correct upon purchase it had to be sent back 3 times, I did call and and speak wuth the manager who.is a man he was rude not customer care oriented we paid a few thousand dollars for this. Emailed corporate they gave me a 50.00 credit for it taking over a month in a half to get my ring at the beginning. I had to turn the ring in in November for there required six month cleaning and check up, they left the prongs on the ring set that holds several of the diamonds up they tore my skin an blouse the manger on this occasion also did not care and was rude and could care less, I got the ring back from the repair and the 1/2 carat diamond one of the prongs is dislocated and the main diamond is crooked and I am fed up with going to this store and being treated like im trash. I emailed. Kay jelers corporate said they shoyld take the ring back and refund the money they refused, I have a several thousand dollar custom rung sitting in the drawer becauae I am tired of going back an forth an being treated very badly.
This report was posted on Ripoff Report on 01/19/2014 03:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/KAY-JEWELERS/hurst-Texas-76053/KAY-JEWELERS-KAY-JEWELERS-HORRIBLE-SERVICE-RUDE-UNABLE-TO-GET-NEW-RING-RIGHT-REQUIIRED-CL-1116821. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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