- Report: #21257
Report - Rebuttal - Arbitrate
Complaint Review: Kay Jewelers
Kay JewelersManassas Mall Manassas, Virginia U.S.A.
Kay Jewelers Poor Quality Jewelry Manager with a bad attitude horrible PR Manassas Virginia
* : Former manager?
*UPDATE EX-employee responds: Former Manager of Kay Jewlers calls your claim "bullsh*t"
*Consumer Comment: it happens
*Consumer Comment: This is crazy
*Consumer Comment: It Figures
*Consumer Comment: Rip Off? I think not
*Consumer Comment: I have had similar sercumstances with Kay Jewlers repair services
*Consumer Comment: I had a similar experience in Frederick, Md.
*UPDATE Employee: Jewelery is like a car....
*Consumer Suggestion: Jewelry Insurance
*Consumer Comment: Then dont shop there any more.
*UPDATE Employee: In defense of Kay Jewelers
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When Kay Jewelers says their stones are guaranteed for life - that's true. Unless they fall out of the setting and get lost. Then, the ring is considered defective and the customer is told they should have had the ring checked and it should have been taken care of better. It would have nice to have the information on the setting up front.
However, when we purchased the saphire, within 6 weeks, the stone fell out. I took the ring back, the stone was replaced. 6 weeks later, the new stone fell out. By this time, the ring was also bent. It was suppose to be a 10K. It was the cheapest material I have seen for gold so far. I could bend it in my hands. When I presented it to the manager, he told me I was too rough on the ring and it should not have been bent like that. I had only worn the thing 2 weeks and it bent that badly.
The manager proceeded to yell at me and tell me "How dare you come in here making accusations about the quality of the materials". he yelled at me in front of other customers. Apparently, he did this to a friend of mine also. My friend made such a ruckous that it embarrassed the manager, and only then, did the manager meet the customer needs.
I think I might need to go back and embarras the manager.
Kay wouldn't even consider doing anything with their own jewelry. I'll continue telling everyone NOT to buy from Kay's unless they want to loose the precious stones they pay so much $$$$ for.
This report was posted on Ripoff Report on 05/21/2002 09:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Kay-Jewelers/Manassas-Virginia-20110/Kay-Jewelers-Poor-Quality-Jewelry-Manager-with-a-bad-attitude-horrible-PR-Manassas-Virgini-21257. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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