• Report: #750527

Complaint Review: kayak.com

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  • Submitted: Fri, July 08, 2011
  • Updated: Fri, July 08, 2011

  • Reported By: cindy — washington District of Columbia United States of America
kayak.com
Internet United States of America

kayak.com reservation cancelled, charged 100% of cost of room Internet

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I booked a room through Kayak.com.  Almost two weeks before I was going to use the room, I canceled it because I got a better deal.  Kayak billed me for the total cost of the room.  That is outrageous.  When I complained, they sent me their policy.

"If you change or cancel this reservation at
anytime, you will be charged a 100% penalty equal to the total cost of your
stay for each room. No refunds for unused nights, including those resulting
from delayed check-in or early check-out, will be given".

This is outrageous.  Certainly if I had reserved directly with the hotel, they would not have charged me for the room. 




This report was posted on Ripoff Report on 07/08/2011 07:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/kayakcom/internet/kayakcom-reservation-cancelled-charged-100-of-cost-of-room-Internet-750527. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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