- Report: #1102504
Report - Rebuttal - Arbitrate
Complaint Review: kayak.com
kayak.com55 North Water Street, suite 1 Norwalk, Connecticut USA
kayak.com do not offer refunds on cancellations Norwalk Connecticut
*Consumer Comment: Ask and Read
*Author of original report: still wrong
*Consumer Comment: You didn't read, eh?
*Consumer Comment: No RipOff
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This company is a ripoff. They don't offer refunds on cancellations. I booked a hotel on 11/26/2013 for me and my daughter ( reservation confirmation WCT559141760). When she said she couldn't go, I went ahead and cancelled the booking (cancellation number CLX37268478). A few minutes later she called to say plans changed and she could go, so I called kayak.com to see if the cancellation could be undone and they said no, and I would have to pay again, because they have a no refund policy on cancellations. I feel like I've been robbed. All this happened within 45 minutes, and my stay was 2 days in the future. I will never use this site again.
This report was posted on Ripoff Report on 11/26/2013 10:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/kayakcom/Norwalk-Connecticut-06854/kayakcom-do-not-offer-refunds-on-cancellations-Norwalk-Connecticut-1102504. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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