- Report: #1117603
Report - Rebuttal - Arbitrate
Complaint Review: KD Publishing Pro
KD Publishing Pro8951 Synergy Dr. Suite 212 McKinney, Texas USA
KD Publishing Pro would not help me correct the problem with their software McKinney Texas
*REBUTTAL Owner of company: KD Publishing Pro (response to your allegation)
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I bought KD Publishing Pro software from this company and when I tried to use the software to load my ebook to kindle, it kept asking me for a digital ID. I contacted the company about the problem and they said that I might have an older version and they gave me the link to the version I already had. I downloaded it to make sure I did have the right version. The problem was the same and I reported back to the company 5 more times without any contact from them at all.
I have not been able to use this software and I won't be able to because of this issue. I am reporting them because they left me without helping me fix the problem. I told them that I have been trying to reaching them over and over and I said this last time was going to be my last time. This is why I am now reporting them on this website. They have very bad customer support and I have read in other forums that the software doesn't do what they said it does.
This report was posted on Ripoff Report on 01/22/2014 10:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/KD-Publishing-Pro/McKinney-Texas-75070/KD-Publishing-Pro-would-not-help-me-correct-the-problem-with-their-software-McKinney-Texa-1117603. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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