• Report: #1058416

Complaint Review: Keller Devry University School of Management

  • Submitted: Tue, June 11, 2013
  • Updated: Tue, June 11, 2013

  • Reported By: Juliana Nieves — San Jose California
Keller Devry University School of Management
75 Remittance Dr Suite 1760 Chicago, Illinois USA

Keller Devry University School of Management University reported me to the credit bureau when I was trying to make arrangements with them and they did not want to communicate with me. Chicago Illinois

*UPDATE Employee: We Look Forward to Assisting You

*Consumer Comment: comment

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I attended Keller Devry University Online for a couple of semesters.  I financed my classes using FAFSA.  I used any refund sent to me by the school as additional income to pay for housing, utility bills, etc.  The refund was sent to me by the school after several weeks of attending classes.  After a few semesters I realized that this school wasn't for me.  I withdrew from the school.  A couple of months later I get an invoice stating I owe $3024.00.  I'm told that the money that they received from Department of Education was returned and now I owed that money to the school.  I requested some sort of proof that the Department of Education received those funds back.  They told me theyy would email me an invoice.  I never got the invoice.  

I contacted the Department of Education and they explained that they cannot see that information and that I would have to contact the school voice.  I requested that invoice to be mailed and emailed to me over two weeks ago.  I was told at the time that I would get it by the end of that week.  I emailed the person handling my case at Devry Don Gibson that I was waiting for the documents.  He told me that I had to pay a certain amount by a certain date.  I explained my hardship and he told me he understood but that was the best he could do for me.  I explained again that I could not afford the amount he was giving me and he told me if I didn't pay that amount that I would be sent to a collections agency.  I explained that I could make some good faith payments until I receive some sort of documentation.  He said fine but that would not stop him from filing this case to the agency.  

I have emailed Mr. Don Gibson to make better arrangments until I receive the documentation that states that I do in fact owe this money to Devry.  I still have not received them and we have been playing phone tag since January.  I live in California and the school is in Chicago.  I refuses to email me back when the statments state that I can email this person to discuss the arrangments.  I sent him another email stating that he is refusing to work with me and I keep getting letters that state I refuse to fulfill my obligation.  

I spoke to someone else in the finance department who told me that I could speak with a department head.  I left her a message and she called me back several days later and left me a message.  I called her back asking if we could email due to the time difference and my work schedule and she never called me back or emailed me. Every time I contact Don Gibson requesting assistance I end up leaving him a voice mail because he is gone for the day.  I email him and he doesn't want to communicate via email.  No-one wants to help me resolve this.  

I know of another person who this happened to and have read other rip off reports regarding Devry.  Now this is on my credit and they sent me another invoice with the wrong amount.  I've made good faith payments as I mentioned in the email sent to them and over the phone with another person.  I need help resolving this matter.  My credit is important to me.  Devry doesn't seem to care what they do to students/people/human beings.  They have zero value for the people.  

Last letter received dated 6/5/13 stated that I have neglected my obligation and I made a payment this past week.   Letter states wrong amount as well.

Please help! 

This report was posted on Ripoff Report on 06/11/2013 06:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Keller-Devry-University-School-of-Management/Chicago-Illinois-60675/Keller-Devry-University-School-of-Management-University-reported-me-to-the-credit-bureau-1058416. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

We Look Forward to Assisting You

AUTHOR: DeVry University - ()

Hello Juliana - I'm sorry to hear about your experience, and would like to thank you for bringing this to our attention. We are currently taking a look into your account and will reach out to you privately by e-mail (as per your message this is your preferred contact method). You should expect to hear from us within two business days. We look forward to assisting you!

Best Regards,


DeVry Student Finance

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#2 Consumer Comment


AUTHOR: Jeanski - ()

If this shows up on your credit report you can dispute it, and then Devry will have to prove you owe the money. That might be one way to get the statements you need to verify the balance.

In the meantime, the company is NOT obligated to work with you. I read so many similar reports here and it always makes me wonder where people get the idea that companies are inhuman because they won't lower payments. Companies are FOR PROFIT and they answer to shareholders.  They are not "persons" who can empathize with your plight.  Sure, it would be nice, and there are companies who WILL work with you.  But they're under no obligation to do so.

Good luck!

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